Vendor Dashboard | Orders

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Viewing 25 reply threads
  • Author
    Posts
    • #31225
      wwsAdmin
      Participant

      Hello Team,

      Vendor is getting notification for order but it is not shown in order tab.
      vendor can see order on clicking order id from notification.
      Attaching image pls check.

      Thanks

      Attachments:
      You must be logged in to view attached files.
    • #31315
      WCFM Forum
      Keymaster

      Hi,

      What is that order status?

      Thank You

    • #31341
      wwsAdmin
      Participant

      Status is completed. Being virtual product it get auto completed

    • #31351
      WCFM Forum
      Keymaster

      Which multi-vendor you are having?
      Is this WC Marketplace?

      Certainly it’s showing count 1 but not the order.

      Is that order cancelled before it’s complete?

      Thank You

    • #31360
      wwsAdmin
      Participant
      This reply has been marked as private.
    • #31369
      WCFM Forum
      Keymaster

      Hi,

      That’s the problem I think, this order was “Failed” and hence WC Marketplace discard this.

      Kindly check at wp-admin -> WCMp -> Commission -> Is there any commission generated for this order or not?

      Thank You

    • #31370
      wwsAdmin
      Participant
      This reply has been marked as private.
    • #31406
      WCFM Forum
      Keymaster

      Hi,

      Migration not the solution for this.

      Tell me one thing, are you getting this issue for all vendors or particularly for this vendor/order?

      Is this order present in the site? Or it’s trashed/deleted?

      Thank You

    • #31413
      wwsAdmin
      Participant

      Hello,

      Not sure for other vendor.

      But yes my test vendor account I am.

      Yes order is present. Status changed to completed. I can see in woocom orders.

      Thanks

    • #31439
      WCFM Forum
      Keymaster

      Hi,

      Issue is because of this – https://wclovers.com/wp-content/uploads/2018/09/Screenshot_20180911-212238.png

      That order failed before completed.

      You may confirm this from Database – check at “wcmp_vendor_orders” table -> For this order -> is_trashed is set “1” for this order so it’s not visible.

      Thank You

    • #31597
      wwsAdmin
      Participant
      This reply has been marked as private.
    • #31620
      WCFM Forum
      Keymaster

      Hi,

      Thanks for this screenshot.

      Issue is at “commission_id” column -> check it’s “0”

      I think it’s WC Marketplace BUG, as that product goes to “Failed” status so it unable to update this here!

      Now, you have to contact WC Marketplace team for this.

      “Am planning to migrate to WCFM MARKETPLACE. But need time coz we just went live. So by diwali will do.” – I think you should switch now, how many vendors and orders are there?

      Thank You

    • #31643
      wwsAdmin
      Participant

      Vendors are around 50.

      But order is coming 4~5 per day

    • #31645
      WCFM Forum
      Keymaster

      OK. Look if you want to switch then do it as before as possible.
      As days goes there will be more data and more chance of loosing data.

      Thank You

    • #31646
      wwsAdmin
      Participant

      Yes, I agree. Will do it asap. So can you help with documentation or anything which will be helpful for migration.

      Really appreciate your help and support.

      Thanks

    • #31647
      WCFM Forum
      Keymaster

      Umm .. do you want to migrate orders as well?

      Or, Vendor and Products will be good enough for you!

      Thank You

    • #31649
      wwsAdmin
      Participant

      Yes orders as well. As of now have around 10 orders only so planning for migration by tomorrow night.

      Need every thing

    • #31650
      WCFM Forum
      Keymaster

      Hi,

      Is this possible for you to crate a clone for this site?

      Then please create that and send me details :

      – WP Admin access
      – FTP
      – PHPMyAdmin

      Thank You

    • #31651
      wwsAdmin
      Participant

      Am afraid I won’t be able to. Coz theme is licensed to single plus wfcm also have single license.

      If you want I can share screen via teamviewer. Or if it is only wp admin I can give.

    • #31653
      Bingal
      Guest

      Hi,

      Can you export your site database and send us that?

      Frankly, I don’t want to run migration on a live site without a demo run!

      Thank you

    • #31661
      wwsAdmin
      Participant
      This reply has been marked as private.
    • #31693
      WCFM Forum
      Keymaster

      Hi,

      Don’t worry, your will be totally safe.
      Without me no one will see or access those.

      Please don’t share those here, contact me in mail – https://wclovers.com/contact-us/

      Thank You

    • #31697
      wwsAdmin
      Participant

      Hi Team,

      https://wclovers.com/contact-us/ am not able to attach file. can you help me how to do ?

      thanks

    • #31698
      WCFM Forum
      Keymaster

      Hi,

      I think that file size is quite large and here allowed attach size is only 2MB

      It will be best if you add that at Google Drive and send me download link.

      Thank You

    • #31699
      wwsAdmin
      Participant
      This reply has been marked as private.
    • #31700
      WCFM Forum
      Keymaster

      Hi,

      Sure, you can directly send me mail at – wclovers.contact@gmail.com

      Thank You

Viewing 25 reply threads
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