Bought WCFM Ultimate – the Dashboard page is blank!?

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Best Multi Vendor Marketplace Plugin for WordPress › Forums › WC Marketplace › Bought WCFM Ultimate – the Dashboard page is blank!?

Viewing 24 reply threads
  • Author
    Posts
    • May 14, 2018 at 6:49 pm #23287
      info50
      Participant

      Hi,

      I have just bought your WCFM Ultimate plug in and I can not find any documentation anywhere! I have WC Vendors.

      When I go the WCFM Dashboard page it is blank on the front end. There are no settings that I can check and there is NO documentation that I can see where it walks me through how to check my installation/documentation. The video introduction is useless.

      Please help.

    • May 14, 2018 at 6:53 pm #23288
      WCFM Forum
      Member

      HI,

      I am really sorry for the inconveniences.

      But WCfM or WCfM Ultimate does not require any configuration to run.
      Just have install the plugins.

      Between, what is your WC Vendors version?

      Just one more thing, hope you have keep installed both – WCfM Free and WCfM Ultimate.

      Thank You

    • May 14, 2018 at 7:23 pm #23291
      info50
      Participant

      Hi,

      I have WC Product Vendors installed (https://woocommerce.com/products/product-vendors/).

      I also have the WCFM free and the ultimate plug ins installed.

      The page is just showing blank, despite the shortcake being on the page. As the admin do I also have to be tagged as a Vendor to see the page. Have you seen this issue before?

      Also, Why are all the support questions greyed out here? It would be very helpful for me to be able to read people’s questions and the answers as I can see a few people asking about the Dashboard issue.

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    • May 14, 2018 at 7:49 pm #23295
      WCFM Forum
      Member

      Hi,

      Admin has full permission to view the dashboard.

      We have never face this issue before. Are you getting this after installing WCfM Ultimate?

      Do you have TeamViewer? I want to check the system, possibly some configuration issue.

      Thank You

    • May 14, 2018 at 7:52 pm #23297
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 7:54 pm #23299
      WCFM Forum
      Member

      Thanks, I am just looking into this.

    • May 14, 2018 at 7:56 pm #23300
      WCFM Forum
      Member

      Sir, password is not working for me. Can you please recheck?

      Thank You

    • May 14, 2018 at 7:58 pm #23301
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 8:00 pm #23302
      WCFM Forum
      Member

      It’s still not working for me.

    • May 14, 2018 at 8:07 pm #23305
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 8:07 pm #23306
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 8:13 pm #23307
      WCFM Forum
      Member

      It’s working for me, thank you 🙂

    • May 14, 2018 at 8:22 pm #23308
      WCFM Forum
      Member

      HI,

      I have found a notice in your site “We’ve noticed you’ve made changes to your website and have Hummingbird’s Asset Optimization and Page Caching features active. You might want to clear cache to avoid any issues.”

      Can you please clear cache once and take a look?

      Thank You

    • May 14, 2018 at 8:29 pm #23310
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 8:31 pm #23312
      WCFM Forum
      Member

      Thanks, yeah I am checking.

    • May 14, 2018 at 9:09 pm #23317
      WCFM Forum
      Member

      Hi,

      Is this possible to disable caching for sometime?
      At least for this particular page!

      I have disabled WCfM Ultimate but still it’s not show any content in the page.

      Is this a live site or still under development?

      Thank You

    • May 14, 2018 at 9:27 pm #23318
      WCFM Forum
      Member

      Hi,

      I got the issue.

      It’s nothing but PHP “require_once” function disabled for your server.

      Please enable this and things will work properly.

      Thank You

    • May 14, 2018 at 9:28 pm #23319
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 9:30 pm #23320
      WCFM Forum
      Member

      Hi,

      No, it’s not due to caching.

      It’s only because of PHP “require_once” function.

      Kindly talk to hosting provider, some hosting provider keep this disabled.

      Thank You

    • May 14, 2018 at 9:46 pm #23323
      info50
      Participant

      ok. I am talking to them about it now.

      Also, I could see the Dashboard when I excluded the /dashboard/ from caching. But only that page.

    • May 14, 2018 at 9:52 pm #23329
      WCFM Forum
      Member

      HI,

      It’s not caching issue, I have already tested that.

      I just checked, you have too many plugins.

      I am not very knowledgeable with all of them.

      Hope none of them blocking this function.

      Thank You

    • May 14, 2018 at 10:02 pm #23331
      info50
      Participant
      This reply has been marked as private.
    • May 14, 2018 at 10:09 pm #23333
      WCFM Forum
      Member

      Hi,

      Yeah, I faced this once before and Hosting provider resolve this for that user.

      “require_once” is PHP method – http://php.net/manual/en/function.require-once.php

      It’s not from WordPress or WooCommerce and not even from WCfM.

      Sometimes hosting providers keep disable few PHP functions, I am not aware the reason.

      Well, I found your site’s PHP is 5.6, can you ask them to upgrade to PHP 7.1+
      May be this resolve the issue.

      Thank You

    • May 14, 2018 at 10:12 pm #23336
      info50
      Participant

      Hi,

      Ok I will look at this tomorrow. thanks.

    • May 14, 2018 at 10:13 pm #23338
      WCFM Forum
      Member

      Yeah sure 🙂

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