Refund by Customer

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Feature Request › Refund by Customer

Viewing 5 reply threads
  • Author
    Posts
    • November 18, 2018 at 10:25 am #36979
      Mustafa
      Participant

      Hi,

      At the moment, when customers make refund requests, admin always has to manually approve this.

      Can you add an option to allow this at vendor level?

    • November 19, 2018 at 4:17 pm #37078
      WCFM Forum
      Member

      Hi,

      Umm .. then what about payment refund? as payment refund is manual process and only Admin can do this.

      Thank You

    • November 20, 2018 at 8:11 am #37194
      Mustafa
      Participant

      What do you mean about payment refund? can you please elaborate?

      The process that I would like to have it an optional:
      Vendor approves the refund request -> Admin gets notified to reimburse the customer to their account if payment method was via Stripe/VISA or bank transfer. Or vendor to reimburse if payment method was COD or cash.
      – If vendors has withdrawal request including the refunded request, it will be cancelled.
      – If vendors already withdraw the refunded request, then they will owe the amount to Admin as the request already refunded to customer.

    • November 20, 2018 at 10:16 am #37214
      WCFM Forum
      Member

      Hi,

      Suppose customer pay using PayPal or Stripe, now you have to refund their money electronically at the time of refund.

      This payment refund is a manual process, I am talking about this.
      If refund process automatically then how this payment will be refunded?

      Thank You

    • November 20, 2018 at 11:13 am #37218
      Mustafa
      Participant

      Okay, understood.

      Thank you for elaborating.

    • November 20, 2018 at 11:17 am #37219
      WCFM Forum
      Member

      Great … you are welcome 🙂

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