Emails not received most of the time.

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Emails not received most of the time.

Viewing 10 reply threads
  • Author
    Posts
    • December 4, 2018 at 6:09 pm #39028
      d-n-13
      Participant

      Hello wcfm,

      as mentioned in my previous topic : https://wclovers.com/forums/topic/expired-membership-products-go-to-draft-not-working-with-translated-product/

      Emails acting weird and not working properly, I tried to change admin email, I tried to use 1 email for all email notifications and I tried using WP Mail SMTP but the results did not change.

      Can you please check out for me ?

      Thank You

    • December 6, 2018 at 9:17 am #39148
      WCFM Forum
      Member

      Hi,

      I have installed WP Mail Logging in your site.

      Just check that, whether emails are triggered or not?

      If those are triggered but not received then it’s mail server problem.

      If not triggered then something wrong in code or configuration!

      Thank You

    • December 9, 2018 at 4:39 pm #39454
      d-n-13
      Participant

      Hi,

      I’ve tested it for few days, and just now did few orders, there is a problem in email settings in wcfm only, because emails used in woocommerce email settings works fine.

      See Screenshot : https://www.dropbox.com/s/ky43trqlb23tcuf/emails%20recieved%20issue%202.jpg?dl=0

      As you can see in the screenshot, in 4 orders attempts I received no “New Order” Or “Order Complete” emails for orders@wegospace.com and only “Status Update” received when vendor completes an order. (I am receiving them in admin email only which is d-n-13@)

      Check email settings : https://www.dropbox.com/s/kl4bym3fhvxkqwt/emails%20recieved%20issue%203.jpg?dl=0

      There is something wrong here, please investigate.

    • December 9, 2018 at 6:02 pm #39464
      d-n-13
      Participant

      More testing.

      Withdraw request received

      New products email not received

    • December 9, 2018 at 6:02 pm #39467
      d-n-13
      Participant

      I am trying different email configurations but it must be a bug or conflict with another plugin.

    • December 10, 2018 at 5:16 pm #39551
      WCFM Forum
      Member

      Hi,

      I can’t see anything wrong.

      You have added an order for guest.
      So two emails triggered -> One for Admin and another for Vendor -> https://ibb.co/sKmH1fZ

      Well, for manual order no desktop notification send out. So you will not see under WCFM Notification.

      For New Product desktop notification is only there but no email -> https://ibb.co/jftTLZR

      Thank You

    • December 10, 2018 at 6:48 pm #39554
      d-n-13
      Participant

      Let’s take it one by one,

      1- New Product Email Notification :-

      Video of the issue : https://bit.ly/2Gm7coP

      WP Mail Log Screenshot showing no email sent : https://www.dropbox.com/s/80kb3x6z0ao9t80/emails%20recieved%20issue%205.jpg?dl=0

      Now is there issue or I didn’t do the settings correctly ??

      Thank YOU

    • December 11, 2018 at 7:47 pm #39718
      d-n-13
      Participant

      Big Update !

      New Products notification was not received because products were automatically approved, when I disabled publishing products now i receive email, so it is only to let Admin know about pending products.

      I will investigate more and let you know if there are no other issues related to notification emails

    • December 12, 2018 at 6:07 am #39772
      WCFM Forum
      Member

      Hi,

      You are right, we have by default disabled “New Product” admin notification.

      Possible to enable by this line of code -> add_filter( 'wcfm_is_allow_new_product_notification_email', '__return_true' );

      Pending Product notification is ON as always.

      Thank You

    • December 25, 2018 at 7:55 am #41045
      d-n-13
      Participant

      Hello,

      Currently I receive everything in the last week but as customer I’m not getting “Order Received” email notification (When using PayTab Visa/Credit Card Gateway).

      When I use Bank Transfer I get email np

    • December 25, 2018 at 8:08 am #41048
      WCFM Forum
      Member

      Hi,

      Please talk to “PayTab Visa/Credit Card Gateway” plugin author.

      I think it’s not compatible with latest WooCommerce order processing!

      Thank You

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