Send new order mail to vendor only after payment is made

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Send new order mail to vendor only after payment is made

Viewing 21 reply threads
  • Author
    Posts
    • February 13, 2019 at 8:36 am #48005
      samsun34567
      Participant

      Hi team,

      Currently the process is that vendors will get new order emails after an order is placed, even if it’s not yet paid.

      Wouldn’t it make more sense to send this mail after the payment is actually made?

      Since this way vendors will actually know when a product need to be shipped.

      Let me know your thoughts, thanks!

    • February 14, 2019 at 10:10 am #48125
      WCFM Forum
      Member

      Hi,

      But what about COD, Bank Transfer etc … orders?

      Hence, vendor will not receive new order email ever!

      Thank you

    • February 16, 2019 at 4:17 am #48481
      samsun34567
      Participant

      Hi,

      I get your point.

      However, what if an order is placed but payment is never made. Vendors will have no idea which orders they actually have to ship right?

      I’m thinking maybe

      1) Send an email to vendor when the order is made, stating that an order has been made but awaiting payment

      2) Send another email to vendor when payment is made, telling them it’s good for shipping

      Or is there a better way? Let me know what you guys think!

    • February 16, 2019 at 12:57 pm #48514
      WCFM Forum
      Member

      Hi,

      “However, what if an order is placed but payment is never made. Vendors will have no idea which orders they actually have to ship right?”

      – Vendors are well aware of order status. Now, you just have to know vendors, on which status they can ship order item.

      Thank You

    • February 16, 2019 at 1:38 pm #48527
      samsun34567
      Participant

      Hi,

      But how are they aware of order status if there are no emails to notify them?

    • February 16, 2019 at 4:47 pm #48535
      WCFM Forum
      Member

      HI,

      Why so? Vendors are notified with each order status change.

      Thank You

    • February 18, 2019 at 4:52 am #48669
      samsun34567
      Participant

      Hmmm… that seems to be the problem here. My vendor accounts only get one email for new order, with no subsequent emails to notify them of any further order status changes.

      So you are saying normally they should be getting more emails? What might be causing this?

      Thanks!

    • February 18, 2019 at 4:56 pm #48780
      WCFM Forum
      Member

      HI,

      Do you have kept “Order Sync” on or off? https://ibb.co/s6NSz7K

      Thank You

    • February 19, 2019 at 3:25 am #48874
      samsun34567
      Participant

      Hi,

      It is turned on.

      Thanks

    • February 19, 2019 at 1:33 pm #48985
      WCFM Forum
      Member

      Ok, so on order status update vendor should receive emails.

      Keep install this plugin – https://wordpress.org/plugins/wp-mail-logging/

      And check which emails are triggered on order status change!

      Thank you

    • February 20, 2019 at 7:13 am #49118
      samsun34567
      Participant

      Okay thanks for the advice.

      Tested it again.

      Vendor only gets one new email when new order is first placed.

      Than I manually changed the order status from on-hold to processing and from processing to completed. -> Only the customer get emails, nothing for the vendor.

      Attachments:
      You must be logged in to view attached files.
    • February 22, 2019 at 8:29 am #49502
      WCFM Forum
      Member

      Hi,

      Tell me two things –

      1. How order status change from “On Hold” to “Processing” (Vendor received mail for this, right !)
      2. How order status change from “Processing” to “Completed”?

      Thank You

    • February 22, 2019 at 8:47 am #49505
      samsun34567
      Participant

      Hi,

      I manually changed it in Woocommerce -> Orders for testing purposes.

      Is this what you’re asking?

      Thanks!

    • February 22, 2019 at 9:17 am #49509
      WCFM Forum
      Member

      Hi,

      Yeah right, all by admin? or, vendor himself updated status to “Completed”?

      If Admin update then vendor will definitely receive status update notification.
      So, I am very sure “Processing” status update initiated by Admin.

      Thank You

    • February 22, 2019 at 10:51 am #49513
      samsun34567
      Participant

      Yes it’s all initiated by admin.

      But still no email to vendor about the status change.

    • February 25, 2019 at 2:52 pm #50016
      samsun34567
      Participant

      Hi team,

      Any update on this?

      Thanks!

    • February 26, 2019 at 5:26 am #50100
      WCFM Forum
      Member

      Hi,

      So, I am very sure “Processing” status update initiated by Admin.

      – If this is not working then how vendor was received “Processing” status update notification?

      Please test this with a fresh Order.

      Well, are you enabled “Auto Withdrawal” generate option?

      Thank You

    • March 19, 2019 at 4:54 am #53407
      samsun34567
      Participant

      Hi,

      I tested with a new order and it’s the same.

      So the vendor never got any email for when the status was changed to processing from on-hold.

      1. Vendor only get 1 email when new order was placed.
      2. Customer get 2 emails when new order was placed as well as when status changed to processing from on-hold.
      3. Admin get 1 email when new order was placed.

      I think you might have misread when you said vendor received “Processing” status update notification, since there was never a mail to vendor when this happens.

      Thanks!

      Attachments:
      You must be logged in to view attached files.
    • March 20, 2019 at 9:08 am #53639
      WCFM Forum
      Member

      Hi,

      Please show me Notification Manager setting screenshot.

      Thank You

    • March 21, 2019 at 12:54 pm #53826
      samsun34567
      Participant

      Hi

      I don’t know why my status update notification was turned off. I turned it on and it’s working. Thanks!

    • March 21, 2019 at 12:59 pm #53827
      samsun34567
      Participant

      One more question, where do I customize or translate these status update emails? Couldn’t seem to find them anywhere. Thanks!

    • March 22, 2019 at 8:55 am #53959
      WCFM Forum
      Member

      Glad to know, it’s now working for you 🙂

      Well, you may translate those texts from WC Frontend Manager translation file.

      Thank You

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