Cancelled memberships

[sdel_nevo]

Hi guys

In the update 2.4.5 Updated – 15/05/2019

One of the change logs was

Enhance – PayPal and Stripe recurring profile auto-cancel (using API) feature added

If a vendor cancels there membership, does stripe automatically cancel the membership plan? I have tested and it does not appear to do so

When checking stripe the subscription is not cancelled, is this correct does the vendor still need to manually cancel the subscription or should it automatically cancel at stripe also

Or am I missing something

Steve

[sdel_nevo]

Hi Guys

this definitely does not cancel at stripe

i have tested 3 different vendors, signed them up to a test membership

the subscription payment appears in stripe correctly

when cancelling the membership from the vendor’s store manager the membership cancels and the cancel e-mail is received, but the subscription is not cancelled at stripe

Steve

[sdel_nevo]

Hi Guys

i have updated to your latest membership plugin WooCommerce Multivendor Membership 2.5.0 and amnow getting this error “The site is experiencing technical difficulties.” when paying via stripe for a membership subscription

the payment is made in stripe and no errors are shown in stripes error log.

the membership e-mail is not sent

pressing F5 creates the Stripe Subscription Error! You cannot use a Stripe token more than once error

that error is created in stripe

the only way back to the site is by pressing the back key or amending the URL

when back at the vendor’s store manager screen, the correct membership has been applied

i have this error in woocommerce

2019-05-25T19:08:05+00:00 CRITICAL Class ‘WPO\WC\PDF_Invoices\Documents\Order_Document_Methods’ not found in /home/caffootc/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/legacy/class-wcpdf-legacy-document.php on line 23

im guessing the e-mail for the membership plan is coursing this
Any ideas
Steve

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[sdel_nevo]

Hi

found the issue with “the site is experiencing technical difficulties.” error
it appears that both the store new orders and completed orders have to be ticked in the woocommerce pdf invoices

after setting these, the error at least has been removed

Steve

[WCFM Forum]

HI,

What is your “WooCommerce PDF Invoices & Packing Slips” plugin’s version ?

it appears that both the store new orders and completed orders have to be ticked in the woocommerce pdf invoices

– Sorry, I am not getting this. Please sow me screenshot for this.

Thank you

[sdel_nevo]

Hi Guys

pdf invoice and packing slips plugin is version 2.2.12

I have attached the screenshot as required

however the membership is never cancelled at stripe, when cancelling the e-mail is sent that the membership has been changed and you are taken back to the store manager screen, but the stripe membership is not cancelled

Steve

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[sdel_nevo]

Hi Guys

when checking the stripe logs I get this after cancelling a membership via the vendor’s store manager pages

Response body
{
“error”: {
“code”: “resource_missing”,
“doc_url”: “https://stripe.com/docs/error-codes/resource-missing”,
“message”: “No such subscription: sub_F8MEucG6uk8oI0”,
“param”: “id”,
“type”: “invalid_request_error”
}
}

i guess this is why the membership does not cancel.

Steve

[sdel_nevo]

Hi Guys

when I disable the pdf invoice and packing slips plugin is version 2.2.12

the membership cancelled correctly, it cancels immediately and works as expected both in our website and at stripe

with the plugin enabled, it does not

looks like that plugin is the issue but I’m not sure how it can be

Steve

[sdel_nevo]

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[sdel_nevo]

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[sdel_nevo]

Hi guys

Memberships are cancelling correctly now since today’s update
Invoices are working correctly and stripe memberships cancel too.

Steve

[WCFM Forum]

Hi,

I am sorry for delay.

This issue was because of Membership Invoice.

We have just resolved this and updated WCFM Membership 2.5.1

Please update yours this will be resolve for you.

Thank You

[sdel_nevo]

Hi guys

Yeah I tested and replied above

It’s working great now thank you

Steve

[WCFM Forum]

Great … thanks for the confirmation 🙂

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