Error with new Messaging after updating to 2.3.4

[Hassan A]

Dear Support,

After updating to 2.3.4, I found this error message as pop-up for all user types:

DataTables warning: table id=wcfm-messages – Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1

Could you please advise,

Thanks,
Hassan

[WCfM Forum]

Hi Hasan,

Really sorry for the convenince.

But its quite strange one as we can’t generate it at our environment.

Is it possible for you to share a dummy vendor account with us?

Than please share at wclovers.contact@gmail.com

Thank You

[WCFM Forum]

Hi Hasan,

We are debugging this issue deeply but didn’t see anything like that.

Just for information we want to know something:

Did you update WCfM in normal way from wordpress.org?
If you updated it manually, I mean downloaded the updated vwrsion and replace the files then it will not work.

Kindly Confirm.

Thank You
Shhiv Narayan

[Hassan Ahmed]

Hello again,

I have just sent you a vendor account user & pass.

I did the update in the normal way from the wordpress updates page within the wp-admin.
No downloads or manual update used.

looking forward to hear from you,

Thx,
Hassan

[WCFM Forum]

Hi Hasan,

We cam not login to that account.
Its showing some error, non-approve account.

It will be great if you provide me a test admin account rather that vendor account.

Thank You

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[WCfM Forum]

Hi Hasan,

Can you please approve that vendor account so that we can check.

We have postpond WCfM update because of that.

Please kindly do that asap.

Thank You
Shhiv Narayan

[Hassan]

This reply has been marked as private.

[WCFM Forum]

Hi Hasan,

No luck yet.

I think you have to approved that vendor.

Thank You

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[WCfM Forum]

This reply has been marked as private.

[Fahrurazi Abu]

Hi,
I’m facing the same thing. The same error as highlighted by topic creator, after updated to the latest version 2.3.6.

I’m not sure whether this issue still persist or not. I will keep monitoring this.

Will keep updates here if there is.

[Fahrurazi Abu]

See the screenshot below:

http://imgur.com/a/0PPOJ

[WCfM Forum]

Hi,

Can you please share a working access details with us, we really want to take into this.

Kindly co-operate with us.

Thank You
Shhiv

[Fahrurazi Abu]

Hi,

This error came out if two button on the top right is clicked: Notice and Messages.

The one that I circled in RED below snapshot:

http://imgur.com/NcflVbH

[Fahrurazi Abu]

Hi,

This information may help you. From Chrome’s Development tools:

http://imgur.com/ZifYi1J

[WCfM Forum]

Well let me check if we can get something from you.

Thank You

[WCfM Forum]

Hi,

Sorry, our development team can’t get any clue from here.

They want to see the actual JSON response. You may find that under “Network”, response of the ajax request.

Between, Are you using any caching or optimize plugin ? If so, then please disable that and check once!!

Thank You
Shhiv Narayan

[Fahrurazi Abu]

Hi,

Please see the responses:

http://imgur.com/Kad44mE

http://imgur.com/2a4PaWw

[WCfM Forum]

It will helps a lot.

Thank you very much for such co-operation.

[WCFM Forum]

Hi Fahrurazi,

Is it possible for you to check your site database and let me know:

“wcfm_messages” and “wcfm_messages_modifier” – tables exists or not ?

Thanks You

[Fahrurazi Abu]

Hi,

Yes, both tables are exist.

1. FYI, I did some testing by sending a message from Admin to a specific vendor. The message sent but not displayed in the list of messages in WCFMU’s Admin. I’ve checked also in database, the sample messages are available.

2. From my side, I did also disabled some plugins, just in case. However the pop-up error (notice and messages) still persist.

[WCfM Forum]

Hi,

Ohh!!!
Really thanks for such information.

We looking into it.

Really thank you again.

[WCFM Forum]

Hi Fahrurazi,

I have attached updated copy of WCFM Free version.
Can you please install this and check once ?

Thank You
Shhiv Narayan

[WCFM Forum]

Please check.

[Fahrurazi Abu]

Hi,

At the moment, it works. But I stil have to monitor.

However now I cannot activate Ultimate with the license as the new file given.

[Fahrurazi Abu]

Found the error still issues by Chrome’s Developer tools. Same response. But the pop-up no longer displayed.The sample message sent not listed in Admin’s message list.

My database may compromise with this new file. Activation of WCFMU become haywire inside WP settings panel.

Revert back to latest version WCFM.

[Fahrurazi Abu]

Now after reverted back to latest update (not the file given by you to me), I’m having activation issues although have reset number of site in my account.

Just to let you know, the browser thrown up messages below (either activation using file given or also activation using latest update)
Array ( [error] => Exceeded maximum number of activations [code] => 103 [activated] => inactive [timestamp] => 1497673407 )

[Fahrurazi Abu]

On WCFMU license plugin setting:

http://imgur.com/Ec3P4Sq

[WCfM Forum]

Hi,

There is no connection between files given by me with license key activation.

You may use those files, it is FREE version updated copy.

Thank You

[WCfM Forum]

WCfMU which version you are using ?

[Fahrurazi Abu]

http://imgur.com/yaxhZKW

I’m more prefer stable update that issued internally by WP.

You said no connection between files given by you with license key, but how come now the activation becomes an issues.

You see the snapshot given earlier (see post #10607), there contradict with the message and with the green ticks.

Two issues, I would like to highlight here:
1. The pop-up issue (notice and messages)
2. The new license activation issue

[WCfM Forum]

Hi,

Kindly deactivate and delete WCFM Free and re-install from wordpress.org, hope your issue will be resolved.

Regarding license please never delete and install the plugin again when license is in activated mode. Deactivate license first and then you may do anything.

For now, kindly deactivate the license and re-activate it again.

Thank You
Shhiv Narayan

[Fahrurazi Abu]

It’s a bit weird, after installing deinstalling few times (WCFM and WCFMU files), the pop-up issues are now no longer there.
But the test messages still not show of WCFM’s admin notice or messages panel list. Need look into it.

But I’m still having with activation after installation of WCFMU file, although all functions in WCFM are still usable.

The activation still appear as mentioned in post #10606 where the browser throw some messages.

[Fahrurazi Abu]

Hi,

Some update:
Although no pop-up anymore, looking from Chrome Developer Tools, the error still appear and keep counting. No message sample list appear on admin still although few messages weere sent from admin to vendor. Looking into database, no messages recorded in DB table.

Please note that the messages are recorded in DB table before everything become troubles as for now.

I’m still looking way around on how to settle the activation issues. It looks like that it relates with license instances generated in database as need to be reset at server however I do not know how to do that.

[WCfM Forum]

Hi,

There was a issue regarding PHP version so data were not fetching from DB.

We have changed that and updated in wordpress.org, so asked you to delete and re-install WCFM, as we didn’t change version now.

Thank You

[WCfM Forum]

Hi,

Messsges are there, kindly change the filter to read mode.

When someone writes a message or admin sends a notice it automatically markd as read for that user.

Default list is unread nessages so those are not arrived.

Write something to a vendor or vendors as admin and then check via vendor login.

Thank You
Shhiv Narayan

[WCFM Forum]

Hi,

PFA your license activation status.

No activation found.

Thank You
Shhiv Narayan

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[Fahrurazi Abu]

Hi,

About the messages, how to delete it either from Admin or Vendor? Any option?

BTW, I can’t read private message above although logged in to forum. Pehaps for topic creator.

Thanks.

[WCFM Forum]

Hi,

I have just marked that message open, please check.

Yes, messages will have delete option in very near future version.

We have implemented that feature and still debugging how to make it most useful for users. We even think of like/dislike option for messages as well.

Please be patience and keep a bit trust on us.

Thank You
Shhiv Narayan

[Author]

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