How to – Edit Knowledgebase categories

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

  • If you are a WCFM premium add-ons user, contact us- here
  • Want to know more before buying our add-ons? Send Pre sale queries- here
  • If you are a WCFM free user, please open a support ticket at WordPress.org
  • For WCFM App related queries, reach us- here
From now the forum will be read-only!

Viewing 10 reply threads
  • Author
    Posts
    • #67808
      kaloomee
      Participant

      Hi
      Can you please let me know how to edit the default Knowledgebase categories
      I have looked n your Knowledgebase but find no info

      Thank you
      Kaloomee

    • #68294
      WCFM Forum
      Member

      HI,

      Well, it’s not possible edit existing categories now.

      But you may add new categories as per your requirement.

      Thank You

    • #68323
      kaloomee
      Participant

      Thank you for your reply
      Yes, I see that I can add new ones, I was hoping to do some housekeeping to just show the categories that I use

      It would be a great feature for future addition to be able to archive/delete existing categories so only ‘Live’ ones display.
      All categories display in Shop manager > Knowledgebase category search drop down.
      Or even show ‘Topics’ count in drop down so shop managers do not go looking in enpty categories.

      Regards
      Kaloomee

    • #68898
      WCFM Forum
      Member

      Hi,

      We will add “Taxonomy” manager under WCFM Dashboard very soon, hence it will be possible.

      Thank You

    • #68913
      kaloomee
      Participant

      Most excellent news
      Thank you
      I look forward to the addition

    • #68952
      kaloomee
      Participant

      When taxonomy is added will this allow admin to re-order knowledgebase topics?
      If not can you please add this too

      Thanks
      Kaloomee

    • #69714
      WCFM Forum
      Member

      OK, we will add that.

    • #69729
      kaloomee
      Participant

      Most excellent, Thank you

    • #69820
      WCFM Forum
      Member

      You are welcome 🙂

    • #109051
      Juan Echeverri
      Participant

      How can I modify the link or url of the knowledge base icon to direct to an external link.

    • #109853
      WCFM Forum
      Member

      HI,

      Add this code to your site and set your knowledge base url here –

      add_filter( 'wcfm_knowledgebase_url', function( $knowledgebase_url ) {
      	$knowledgebase_url = 'SET YOUR URL HERE';
      	return $knowledgebase_url;
      });

      Add this code to your child theme’s functions.php
      In case you do not have child theme then add code using this plugin – https://wordpress.org/plugins/code-snippets/

      Thank You

Viewing 10 reply threads
  • You must be logged in to reply to this topic.