PROCESSING ISSUE for more than one Vendor on an order.

[johan]

Hi, Here is the scenario:

Customer A add items form Vendor B as well as Vendor C to his card and purchase it.
Vendor B are able to ship the items immediately.
Vendor C can only ship in a month’s time. Customer A is happy to wait.

All items are on the same order (example: Order #1232) See attached image.
Vendor B would like to get paid.
For an order to get paid it need to be set to ‘Completed’ by Admin.
In this case, Admin cannot set the order to ‘Completed’ as Vendor C still need to ship.
If it is set to ‘Complete’ to pay Vendor B, Vendor C will also be able to claim payment without sending the order.

Please advise.

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[WCFM Forum]

Hi,

Please go to WCFM Admin Setting -> Marketplace Setting – Set “order sync” OFF – https://ibb.co/RY7qmYn

Now, your each vendor will able to manage their own order status separately, it will not effect main order status. Admin will be only person who can change main order status!

Thank You

[johan]

Hi, it is set to off (not ‘ticked’). See attachment.

Ta
Jay

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[johan]

…allowing Status update under Capability allows for them to set status themselves. I am sure the order were split up at one stage in Admin Orders allowing for orders to be managed separately. It will be preferable if status updates are only done by Admin. Example: When waiting for a bank transfer to be paid before the Vendor send the order.

The Vendor will not know when payments is received thus might send order and mark it as complete before payment is received.

Ta
Jay

[johan]

…maybe an order status called ‘Payment received’ can prevent the above happening.

Even better if Admin can decide what the Status Choices should be. Example, if I want to call it Red, Blue, and Pink then I can set it up that way in Admin.

Ta
Jay

[johan]

I presume the ‘status’ is part of Woocommerce and not changeable except to add a Woocommerce add-on.

[johan]

I have purchased at plug-in allowing for the ‘Status’ choices to be changed and I have added a status called ‘Payment Received’.

But I still need any order containing items from more than one Vendor (Vendor B and Vendor C) to divide up per Vendor in Admin >> Orders. I can then change the ‘status’ for both SEPARATELY to ‘Payment Received’ when the customer paid. But, as soon as Vendor B shipped his part of the order I can change HIS status to ‘Completed’ allowing only HIM to request a withdrawal.

Hope this make sense.

Ta’Jay

[WCFM Forum]

HI,

But I still need any order containing items from more than one Vendor (Vendor B and Vendor C) to divide up per Vendor in Admin >> Orders. I can then change the ‘status’ for both SEPARATELY to ‘Payment Received’ when the customer paid. But, as soon as Vendor B shipped his part of the order I can change HIS status to ‘Completed’ allowing only HIM to request a withdrawal.

– You may update Main Order status as Admin and both vendors will receive notification for this. So they will know actual order status, whether it’s paid or not!

Thank You

[johan]

Hi, Not sure you understood what I mean.

Example:
Customer order: ID1234
Product 1 (from Vendor A)
Product 2 (from Vendor B)

Vendor A Dashboard >> Orders
Customer order: ID1234
Product 1

Vendor B Dashboard >> Orders
Customer order: ID1234

Regards,
Jay
Product 2

ADMIN Dashboard >> Orders
Customer order: ID1234
Product 1 (Vendor A)
Product 2 (Vendor B)

What I would like is for Customer order: ID1234 to be DIVIDED according to the VENDOR in the ADMIN Dashboard:
ADMIN Dashboard >> Order
Customer order: ID1234
Product 1 (Vendor A)

ADMIN Dashboard >> Order
Customer order: ID1234
Product 2 (Vendor B)

This way I can advise each Vendor SEPARATELY regarding their status.

Is this possible?

[WCFM Forum]

Hi,

This way I can advise each Vendor SEPARATELY regarding their status.

– Regarding which status?

Vendors are allowed to manage their order status separately, do you want to have this option for Admin?

Thank You

[johan]

I have tried another approach…
Allowing the Vendors to set status.
I have also set up an ‘auto withdrawal’ on status ‘Completed.

Example:
Customer order: ID1234
Product 1 (from Vendor A)
Product 2 (from Vendor B)

Vendor A Dashboard >> Orders
Customer order: ID1234
Product 1

Vendor B Dashboard >> Orders
Customer order: ID1234
Product 2

Vendor A shipped his order while Vendor B cannot as he still waits for stock to arrive.

Vendor A set his order to ‘Completed’.
This trigger the ‘auto withdrawal’.

Admin receives an ‘auto withdrawal’ for BOTH vendors when only ONE set their order to “Completed’.

Please advise.

Ta
Jay

[WCFM Forum]

Hi,

Vendor A set his order to ‘Completed’.
This trigger the ‘auto withdrawal’.

– I think, Order Sync is ON at WCFM Admin Setting -> Marketplace Setting – https://ibb.co/YttMNbp

Thank You

[johan]

Not to worry, you are understanding what I am trying to say…
Forget about ‘status’.

Is the below possible?

Example:
Customer orders two products (order: ID1234)
Product 1 (from Vendor A)
Product 2 (from Vendor B)

Can this order be split in Admin Orders as two SEPARATE orders. One showing what was ordered at Vendor A (order: ID1234) and another showing what was ordered at Vendor B (order: ID1234)?

Ta
Jay

[WCFM Forum]

Hi,

Sorry, this is not possible.

Thank you

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