Refund amount not including shipping (order status is processing)

[d-n-13]

Hello wclovers

I have an order for 750 and shipping for 50, the order isn’t completed or shipped yet, the (Test Customer) requested a refund right away, but the amount s only 750.

Also I’ve tested this with vendor doing the refund request, and the max amount is 750.

Is there a way to make amount with shipping fee if order isn’t shipped yet, and without shipping fee if order is shipped ?

Or any other work around ?

Thank You

[EK]

I guess there should be a mechanism to refund shipping fee separately? We are running staging tests but did not test refunds yet. Will check and let you know if we find anything 😉

Over the top of my head, can you change order status and re-test. Ofcourse, if refund is given before shipping, then customer needs full amount back.
Regards,
Ak

[d-n-13]

Hi,

I’ve did full testing on refunds,

And yes, I think there should be a way for vendor or admin to edit / include shipping fees as well.

[WCFM Forum]

Hi,

Well, shipping cost are generated for vendors?

If so, then this will refund with vendor item full refund as well.

Thank You

[d-n-13]

Hi,

Shipping fee goes to vendors yes, but refunds doesn’t include shipping..

[WCFM Forum]

HI,

Are you doing Full Refund or Partial Refund?

And, show me an order details page screenshot!

Thank You

[d-n-13]

Hi,

1- Customer cannot choose partial refund so it’s full refund by default (good idea if vendor or admin can edir).

2- Vendor can do Full Refund and Partial Refund, and both of them don’t include shipping.

3- Admin cannot do refund, can only accept refund requests

Regarding the issue, I’m doing Full Refund.

Screenshots :-

https://www.dropbox.com/s/x9kepzxicbjxud1/refund%201.jpg?dl=0

https://www.dropbox.com/s/licdabbojvc0ngw/refund%202.jpg?dl=0

Thank You

[WCFM Forum]

Hi,

https://www.dropbox.com/s/licdabbojvc0ngw/refund%202.jpg?dl=0

– Yeah right, if Admin approve this refund then shipping cost will be also refunded.

Thank You

[d-n-13]

Hi

“– Yeah right, if Admin approve this refund then shipping cost will be also refunded.”

Product is 750$
Shipping is 50$

Refund amount should be 800$ and Not 750$.

[d-n-13]

Hi,

This issue did not get fixed with today’s update.

Thank You

[d-n-13]

Hi,

Are you looking into this issue?

Thank You

[WCFM Forum]

Yeah sure. If there has any such issues will resolve in next update.

Thank You

[WCFM Forum]

Hi,

Please check this – https://www.loom.com/share/f61f103628a54e2580a425671f578c8b

On “Full Refund” shipping cost also refunded.

Thank You

[d-n-13]

Hi,

I checked it out, it is working correctly behind the seen,

But better to add the shipping showing in the total amount, because now there are two issues:-

1- Vendors gets confused.
2- Admin may get confused and refund product price without shipping as it is should product price only when admin tries to accept refund request.

[WCFM Forum]

Hi,

Sure, we will take care of this.

Thank You

[Author]

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