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Support Ticket reply email not sent to customer

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Best Multi Vendor Marketplace Plugin for WordPress › Forums › WCFM – Ultimate › Support Ticket reply email not sent to customer

Viewing 2 reply threads
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    Posts
    • July 30, 2018 at 6:29 pm #27272
      Kristin
      Guest

      When a customer submits a Support Ticket and the vendor replies to that ticket, the email sent to the customer to alert them there is a reply is not being delivered. I’m getting this error message: ERROR: No recipient supplied. Status code is 502

      The reply is still added to the customer’s ticket and can be viewed from their account page … it’s just the email notification that isn’t working.

    • July 31, 2018 at 5:49 am #27298
      WCFM Forum
      Member

      Hi,

      Thanks for letting us know about this.

      We will definitely resolve this next update.

      Thanks again 🙂

    • July 31, 2018 at 2:42 pm #27357
      Kristin
      Guest

      Awesome… thank you!

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