Vendor Shipping and shipping tax disappear

[johan]

Hi, This is an issue that is preventing us form launching the website! Let me try and explain…

– We use Weight-based shipping – as this will give our vendors the most flexible option to set their shipping cost. (It works fine within WCFM Ultimate/Storefront/Woocommerce).
– We then create a new Vendor.
– The we create a new product for this Vendor and set ‘weight – to allow for shipping.’
– We then create a test product for this Vendor.
– We then purchase the product numerous times to test the Admin and the Vendor side.

First, shipping and shipping tax shows up in all the right places(Admin,customer and Vendor) but then, without making any changes, the shipping cost disappear on the Vendor side (on the order listing, as well as all the related pdf’s)…while still showing on the Admin side.
Any previous orders made before the disappearance is fine.

It is not the product because, if I allocate the product to another vendor and purchase it, the shipping is correct (Admin,customer and Vendor).
If I move a product (which works fine with another vendor) to the affected Vendor the shipping is missing again.

Setup is correct as it works fine with other test-vendors.

This seems to happen randomly.

Can you assist?

Regards,
Jay

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[johan]

I have created a new Vendor and did 14 orders – all showing the shipping correctly. Order 15 lost the shipping details for the vendor again. I am not sure if it had anything to do with it, but I did add a Policy Heading for this Vendor…nothing else.

I will start a new Vendor and add it’s policy heading after the first order and see if anything happens…if nothing I will do 15 orders and see…

Ta
Jay

[johan]

Hi, I have setup a new Vendor with a new product.
I made an order and it all went well, Shipping plus shipping tax show up where it should.

I have entered a ‘Policy Tab Label’ and done a new order. THE SHIPPING AMOUNT AND TAX DISAPPEARED ON THE VENDOR ORDER.

for some reason, entering the Policy Tab Label caused the error to occur.

Ta
Jay

[johan]

…setup new vendor, added info to ‘Store Invoice >> Disclaimer’ and again lost the shipping info.

[johan]

…setup another new vendor, added info to ‘First Name’. Shipping info correct
added info to ‘Address 1’. Shipping info correct
Uploaded file for ‘Identity Verification’. Shipping info correct
added ‘customer’ for Vendor. Shipping info correct.
send message to Admin. Shipping info correct.

Added ‘Account Name’ under ‘Bank Details’ LOST SHIPPING AGAIN.

**It seems the issue occurs when any info is added/changed under ‘Settings’.**

Hope this helps to get it fixed.

Regards,
Jay

[johan]

I have tested it on a new install on a different website. It seems to be working correctly and I was unable to re-create the issue. I can only assume it must be one of the plug-in’s or some of the extra coding done in the child theme causing it.

Any advice will be appreciated.

Ta
Jay.

[johan]

I have taken all the unnecessary addons off and disable the child theme to remove any extra code.

I have now pinpointed what is going wrong and I hope you will be able to assist.
The vendor loose ‘contact with the assigned product AFTER any changes are made under the setting for that vendor.

As per the images attached, note that the vendor names are linked to the shipping totals. Then, after any changes are made in Settings the Vendor loose that connection as per the other image. Thus it is impossible for the shipping to link to the Vendors to show on the vendor dashboard.

Am I the only one experiencing this issue?

Please advise how I can fix this?

Jay

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[johan]

It happened again! We are in the final stages of setting up the site. Again one of the test Vendors lost the connection with it’s shipping cost.

There is no way we can launch our site with this issue not resolved.

I would like to give you access to the back-end and the hosting (if needed) to figure out what is causing it.

See attachments.

Ta
Jay

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[johan]

…or at least a way I can fix it if it happens when our site is live.

Ta
Jay

[johan]

Hi, by making changes in the settings of another test vendor it happened again. The connection with shipping which ties the shipping to the vendor breaks. See attachment. I is how the order looks on Orders > Admin dashboard and Orders > Vendor EKKE dashboard.

Please advise.

Regards,
Jay

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[johan]

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