Vendors Stopped Receiving Emails

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WC Vendors › Vendors Stopped Receiving Emails

Viewing 11 reply threads
  • Author
    Posts
    • April 20, 2019 at 6:48 pm #58747
      Fredrick
      Guest

      Vendor reported emails stopped working/coming three days ago, eg: new orders, cancelled orders etc.. I checked emails settings and the options are enabled for them. Any idea on this issue? Thanks

    • April 21, 2019 at 5:08 am #58782
      WCFM Forum
      Member

      Hi,

      Please keep install this plugin to your site and be sure emails are triggered from your site or not!

      https://wordpress.org/plugins/wp-mail-logging/

      Thank You

    • April 24, 2019 at 12:44 pm #59203
      Fredrick
      Guest

      It is showing emails being sent like password reset

    • April 24, 2019 at 2:33 pm #59210
      Fredrick
      Guest

      So I tried password reset 2 times from another account on different browser but the user is not receiving the email. I checked spam too. I am worried users are not getting password reset emails and unable to complete their purchase. I have noticed too that customers have tried at least twice to reset password. Please help with this. Thanks

    • April 25, 2019 at 7:26 am #59329
      WCFM Forum
      Member

      HI,

      Password reset email trigger from WordPress core and emails are triggered for your case.

      Now, if mail not received then it’s issue from your hosting mail server.

      Between, did you checked “spam” folder?

      Thank You

    • April 25, 2019 at 9:47 am #59399
      Fredrick P Miller
      Guest

      Anything?

    • April 25, 2019 at 10:38 am #59427
      Fredrick P Miller
      Guest

      On this forum I do not see your replies unless I reply

    • April 25, 2019 at 11:01 am #59429
      Fredrick P Miller
      Guest

      We checked spam. I am receiving order emails now but vendors are not. vendor said last email was received 4-18-19

    • April 25, 2019 at 11:01 am #59430
      Fredrick P Miller
      Guest

      We checked spam. I am receiving order emails now but vendors are not. vendor said last email was received 4-18-19

    • April 25, 2019 at 11:19 am #59434
      WCFM Forum
      Member

      Hi,

      Hope you already have this plugin installed – https://wordpress.org/plugins/wp-mail-logging/

      Please check it’s log, store new order emails are triggered or not?

      Also check at wp-admin -> Setting -> Emails -> Store New Order email -> be sure it’s enable.

      Thank You

    • April 25, 2019 at 2:55 pm #59436
      Fredrick
      Guest

      I finally found the reason. Google blocked the sender and they had to reply to old email and it worked. I also told them to mark as important. So it seems to be working now. Thanks again

    • April 27, 2019 at 8:35 am #59626
      WCFM Forum
      Member

      Great .. thanks for the update 🙂

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