Withdrawal transaction detail page not loading

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Best Multi Vendor Marketplace Plugin for WordPress › Forums › WCFM – Ultimate › Withdrawal transaction detail page not loading

Viewing 15 reply threads
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    • July 10, 2018 at 4:09 pm #26249
      Kristin
      Guest

      When clicking on an individual transaction ID number from the vendor dashboard>Withdrawals page, the withdrawal transaction detail page doesn’t ever load… it just shows the little pulsing circle thing forever as if it is trying to load. The rest of the dashboard items seem to load pretty quickly, such as individual orders, individual products, etc., so I don’t think it’s a site-wide problem.

    • July 11, 2018 at 6:29 am #26269
      WCFM Forum
      Member

      Hi,

      Kindly check two things –

      1. Is there any error in Google chrome console?
      2. Is there any error in WooCommerce -> Status -> Logs

      Thank You

    • July 11, 2018 at 1:57 pm #26281
      Kristin
      Guest

      Google Chrome browser console: Failed to load resource: the server responded with a status of 500 (Internal Server Error)

      Woocommerce error log:
      2018-07-11T07:53:56+00:00 CRITICAL Uncaught Exception: DateTimeZone::__construct(): Unknown or bad timezone (UTC-6) in /home/icreatemarket/public_html/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php:2586
      Stack trace:
      #0 /home/icreatemarket/public_html/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php(2586): DateTimeZone->__construct(‘UTC-6’)
      #1 /home/icreatemarket/public_html/wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp-post-transaction.php(175): wcmp_date(Object(WC_DateTime))
      #2 /home/icreatemarket/public_html/wp-content/plugins/wc-frontend-manager/views/withdrawal/wcmp/wcfm-view-transaction-details.php(92): WCMp_Transaction->get_transaction_item_totals(‘9013’, Object(WCMp_Vendor))
      #3 /home/icreatemarket/public_html/wp-content/plugins/wc-frontend-manager/core/class-wcfm-template.php(38): include(‘/home/icreatema…’)
      #4 /home/icreatemarket/public_html/wp-content/plugins/wc-frontend-manager/core/class-wcfm-withdrawal.php(203): WCFM_Template->get_template(‘withdr

    • July 11, 2018 at 2:57 pm #26283
      Kristin
      Guest

      I am now having the same problem when trying to proceed from the vendor registration page to checkout via Woocommerce.

      Same Chrome browser message as before. This is the Woocommerce error log:
      2018-07-11T08:54:15+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to WCS_Related_Order_Store_CPT::get_related_subscription_ids() must be an instance of WC_Order, boolean given, called in /home/icreatemarket/public_html/wp-content/plugins/woocommerce-subscriptions/includes/wcs-resubscribe-functions.php on line 147 and defined in /home/icreatemarket/public_html/wp-content/plugins/woocommerce-subscriptions/includes/data-stores/class-wcs-related-order-store-cpt.php:95
      Stack trace:
      #0 /home/icreatemarket/public_html/wp-content/plugins/woocommerce-subscriptions/includes/wcs-resubscribe-functions.php(147): WCS_Related_Order_Store_CPT->get_related_subscription_ids(false, ‘resubscribe’)
      #1 /home/icreatemarket/public_html/wp-content/plugins/woocommerce-subscriptions/includes/wcs-resubscribe-functions.php(29): wcs_get_subscriptions_for_resubscribe_order(false)
      #2 /home/icreatemarket/public_html/wp-content/plugins/woocommerce-points-and-rewards/includes/class-wc-points-rewards-product.php(682): wcs_order_contains_resubscribe(false)
      #3 /home/icreate

    • July 11, 2018 at 3:03 pm #26284
      Kristin
      Guest

      Just to add further info – I can no longer load the Woocommerce cart or checkout pages, as vendor nor as admin. I suspect this started after the most recent WCFM updates on Monday. Those are about the only updates I’ve had this week.

    • July 11, 2018 at 3:18 pm #26285
      Kristin
      Guest

      One more observation … I am able to view the cart and checkout pages only if I disable Woocommerce Subscriptions (I have the latest version), so there appears to be some conflict there (also cannot see individual product pages right now when Subscriptions is activated).

      Disabling subscriptions does NOT fix my original problem, however – still unable to view the transaction detail page.

    • July 12, 2018 at 3:03 pm #26310
      Kristin
      Guest

      The latest update to Woocommerce Subscriptions seems to have resolved the problem of product, cart and checkout pages not loading. I still have my original problem though – the transaction detail page will not load. (Sorry if I muddied the water earlier by adding the Woocommerce info – it seemed like it could be related, but now appears it was not.)

    • July 12, 2018 at 4:07 pm #26314
      WCFM Forum
      Member

      Hi,

      Well, as I understand you have now problem with Vendor’s withdrawal request page, it’s not submitting withdraw request properly, right?

      Thank You

    • July 12, 2018 at 4:21 pm #26315
      Kristin
      Guest

      My problem is with the withdrawal details page (ie. https://icreatemarketplace.com/wcfm/transaction-details/{insert transaction ID # here}/) When a vendor clicks on a specific transaction ID, the site won’t load the transaction detail page – we just get the pulsating circle on an otherwise blank page. I get the errors referenced in my first couple of posts here (reply #26281).

    • July 12, 2018 at 4:24 pm #26316
      WCFM Forum
      Member

      OK, we will resolve this in next update. This comes after WCMp latest release.

      Thank You

    • July 12, 2018 at 5:55 pm #26321
      Kristin
      Guest

      Great… thanks!

    • July 14, 2018 at 6:35 am #26358
      WCFM Forum
      Member

      Hi,

      WCfM 4.1.9 hs just released and this has been resolved.

      Kindly update yours and take a look.

      Please be sure, update that vendor setting once before test this.

      Thank You

    • July 16, 2018 at 2:32 pm #26423
      Kristin
      Guest

      Thanks… I updated the plugin and updated the “Transaction Details” setting on the vendor capabilities page, but it’s still not working. Is there another setting I’m supposed to update?

    • July 17, 2018 at 4:53 am #26440
      WCFM Forum
      Member

      Hi,

      You just have to update vendor’s setting. Login as that vendor and go to WCfM Dashboard -> Setting -> Press Save

      Now, try withdrawal.

      Thank You

    • July 17, 2018 at 1:32 pm #26461
      Kristin
      Guest

      Thanks… that did the trick.

    • July 17, 2018 at 1:37 pm #26462
      WCFM Forum
      Member

      Great 🙂

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