Membership Expiry Email is not being sent out

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Membership › Membership Expiry Email is not being sent out

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  • Author
    Posts
    • April 6, 2019 at 11:23 pm #56595
      Craig
      Participant

      I have set up a free trial membership as a test and I notice that the email alert to say the free trial has expired is not being delivered.

      Please confirm if this function is working on your demo site.

      Am I missing a setting?

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    • April 6, 2019 at 11:43 pm #56599
      Craig
      Participant

      Here is the transaction in the Admin Vendors tab showing the account was expired and set to “disable vendor”.

      But no email was sent out.

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    • April 12, 2019 at 8:51 pm #57500
      WCFM Forum
      Keymaster

      HI,

      Please go to WCFM Membership Setting -> Renewal Notification – https://ibb.co/kHbHWrw

      You had created membership only for 2 days, so you have to set renewal notification on “Before 1 day”

      Thank You

    • April 17, 2019 at 7:41 pm #58331
      Craig
      Participant

      Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

      Maybe there should be a notification setting specifically for the “membership expired” message just like you have it set for the “Subscription renewal” message rather than having to guess which settings control the “membership expired” message.

      Because I don’t think it is clear that the settings set for the “Subscription renewal” message ALSO control the “membership expired” message.

      Your thoughts?

    • April 19, 2019 at 8:35 pm #58688
      WCFM Forum
      Keymaster

      Hi,

      Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

      – Notification send to vendors for renew their membership plan, so it’s under “Renewal Setting” section. Now, if vendor do not renew then his plan will become expired.

      There has a separate notification setting for “Next Payment”, it works for recurring subscriptions.

      Thank You

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