Membership Expiry Email is not being sent out

Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM – Membership Membership Expiry Email is not being sent out

This topic contains 4 replies, has 2 voices, and was last updated by WCFM Forum WCFM Forum 10 months ago.

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  • #56595
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    Craig
    Participant

    I have set up a free trial membership as a test and I notice that the email alert to say the free trial has expired is not being delivered.

    Please confirm if this function is working on your demo site.

    Am I missing a setting?

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  • #56599
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    Craig
    Participant

    Here is the transaction in the Admin Vendors tab showing the account was expired and set to “disable vendor”.

    But no email was sent out.

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  • #57500
    WCFM Forum
    WCFM Forum
    Keymaster

    HI,

    Please go to WCFM Membership Setting -> Renewal Notification – https://ibb.co/kHbHWrw

    You had created membership only for 2 days, so you have to set renewal notification on “Before 1 day”

    Thank You

  • #58331
    Avatar
    Craig
    Participant

    Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

    Maybe there should be a notification setting specifically for the “membership expired” message just like you have it set for the “Subscription renewal” message rather than having to guess which settings control the “membership expired” message.

    Because I don’t think it is clear that the settings set for the “Subscription renewal” message ALSO control the “membership expired” message.

    Your thoughts?

  • #58688
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

    – Notification send to vendors for renew their membership plan, so it’s under “Renewal Setting” section. Now, if vendor do not renew then his plan will become expired.

    There has a separate notification setting for “Next Payment”, it works for recurring subscriptions.

    Thank You

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