WFCM – Analytics version 2.2.2

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

  • If you are a WCFM premium add-ons user, contact us- here
  • Want to know more before buying our add-ons? Send Pre sale queries- here
  • If you are a WCFM free user, please open a support ticket at WordPress.org
  • For WCFM App related queries, reach us- here
From now the forum will be read-only!

Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Analytics › WFCM – Analytics version 2.2.2

Viewing 7 reply threads
  • Author
    Posts
    • July 6, 2019 at 8:13 pm #71343
      Support
      Participant

      Hi there,

      Our website started to have an issue when we upgraded to the latest version of WCFM Analytics to 2.2.2. We get a “connection timed out” to our website. I’ve worked with our hosting provider and was able to narrow it down to this plugin. It is currently disabled on our website to have it functioning again. Are you able to take a look into this issue please? Thank you!

    • July 8, 2019 at 7:31 am #71496
      WCFM Forum
      Member

      Hi,

      connection timed out – connection timeout with which server? Site is not opening?

      Thank You

    • July 8, 2019 at 2:37 pm #71570
      Support
      Participant

      Hi,

      Yes, that is correct. Connection timed out to the website, it will not open up when we have the plugin enabled. It worked well on version 2.2.1

      Thanks!

    • July 13, 2019 at 6:18 am #72222
      WCFM Forum
      Member

      Please check at wp-admin -> WooCommerce -> Status -> Logs -> fatal_erros log -> is any error generated?

    • July 15, 2019 at 3:56 pm #72570
      Support
      Participant

      Hi there,

      Checked the logs and there was no error generated. I’ve re-enabled the plugin again and will let you know if it generates an error.

      Thanks!

    • July 16, 2019 at 3:42 pm #72682
      WCFM Forum
      Member

      Thanks for the update, please know me.

    • July 16, 2019 at 9:09 pm #72717
      Support
      Participant

      Hi there,

      Checked the logs and do not see any unexpected errors. Also, we have enabled the plugin for a day and seems to be working fine now once disabled and enabled it. Will keep monitoring and let you know.

      Thanks!

    • July 18, 2019 at 12:02 pm #72940
      WCFM Forum
      Member

      Sure..thanks for the update!

  • Author
    Posts
Viewing 7 reply threads
  • You must be logged in to reply to this topic.