How to add an instruction to Knowledge Base

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › How to add an instruction to Knowledge Base

Viewing 6 reply threads
  • Author
    Posts
    • October 12, 2019 at 11:40 pm #86567
      laurent.martenot
      Participant

      Hello,

      I enabled the Knowledge Base module and indeed the vendors can access it from their Dashboard… but not me as admin!! I do not see any tab / subtab or any place to access the KB, so I cannot add any instruction.
      Your support page https://wclovers.com/knowledgebase/wcfm-knowledgebase/ does not explain how to get to said module.

      Thanks for your great plugin.

    • October 14, 2019 at 12:25 pm #86791
      WCFM Forum
      Member

      HI,

      Well, Knowledge base menu is at top bar of dashboard.

      Don’t you have this as Admin – https://ibb.co/y6gFSXN

      Off course you may add this to left menu using WCFM Admin Setting -> Menu Manager

      Thank You

    • October 14, 2019 at 6:45 pm #86878
      laurent.martenot
      Participant

      Thanks a lot for your quick reply. I had disabled the top bar, this is why I could not see the icon.

      I take the opportunity to ask the following:

      . see attached screenshot: in the store manager, as a vendor, I want to change the email but the field is not editable. Although I cannot change it, the systems keeps sending me email verification email. How can I change the email?

      . as a vendor, I cannot add an attribute / value. I read in a forum that I would require Ultimate, but when I read the description: https://wclovers.com/product/woocommerce-frontend-manager-ultimate/ I cannot find the info. Please advise.

      Thanks for your support.

      Laurent

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    • October 16, 2019 at 12:38 pm #87102
      WCFM Forum
      Member

      Hi,

      in the store manager, as a vendor, I want to change the email but the field is not editable. Although I cannot change it, the systems keeps sending me email verification email. How can I change the email?

      – Email change not allow as this is unique identifier for an user.

      Vendors are allowed to add “New Term” to attribute during “Add Product” – https://ibb.co/sF6FJk4

      Thank You

    • October 28, 2019 at 8:41 pm #89411
      laurent.martenot
      Participant

      Thank you for your reply.

      I do see the Add button to let a vendor add a new attribute but I do not see any button to add a new value to an existing attribute (see attached screenshot). Do I need to configure it somewhere (I can’t find where…) or is it part of the paid version?

      Cheers

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    • October 30, 2019 at 7:36 pm #89670
      productsexport
      Participant

      “– Email change not allow as this is unique identifier for an user.”

      What if the vendor wants to update their email address?

    • November 6, 2019 at 9:08 am #91009
      WCFM Forum
      Member

      HI,

      I do see the Add button to let a vendor add a new attribute but I do not see any button to add a new value to an existing attribute (see attached screenshot). Do I need to configure it somewhere (I can’t find where…) or is it part of the paid version?

      – Yeah, this comes with WCFM Ultimate.

      What if the vendor wants to update their email address?
      – Vendor’s are allowed to change store email, but not account email.
      They have to request Admin for the purpose.

      Thank You

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