Vendors cannot see the message button on single product page?

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Vendors cannot see the message button on single product page?

Viewing 7 reply threads
  • Author
    Posts
    • October 15, 2019 at 10:21 pm #87000
      Luke Lee
      Participant

      Hi,

      I’m using the Message feature from WCFM Ultimate, and for normal customer, they can see the “Message” button fine on single product page.

      However when you log in as Vendor, you cannot see the “Message” button anymore on single product page, so how do I enable it for vendors to also see this button?
      Please see screenshot for more detail of what I’m talking about: https://gyazo.com/8eeab4552c9f9699c65bc3efb9d4f3e9

      This is needed because vendors can also purchase from another vendor, because they can also be customers as well.

      Please help me to solve this.

      Thank you.

    • October 16, 2019 at 3:33 pm #87148
      WCFM Forum
      Member

      HI,

      Is this “Live Chat” button?

      Well, vendors can access their chats from their dashboard. But they are not allowed to initiate chat.

      Thank You

    • October 16, 2019 at 9:52 pm #87241
      Luke Lee
      Participant

      Hi, Thank you for your reply.

      So, why are they not allowed to initiate the chat? I’m asking for a way to allow them to also initiate the chat as well.

      There must be a way, like a snippet code in function.php that can overwrite this setting? Please advice.

      Thank you.

    • October 17, 2019 at 5:36 pm #87386
      WCFM Forum
      Member

      HI,

      Customer may initiate chat with vendors.

      Now, vendors will initiate chat to whom? So, this option is not there for vendors.

      Thank You

    • October 17, 2019 at 9:04 pm #87421
      Luke Lee
      Participant

      Hi,

      Vendor will and should be able to initiate the chat with other vendors?

      That makes sense because a vendor can also purchase from another vendor right??

    • October 17, 2019 at 10:16 pm #87426
      Luke Lee
      Participant

      To be clarify more,

      “Vendor A”, should be able to initiate the live chat with “Vendor B”, because “Vendor A”, can purchase from “Vendor B”.

      Vendors, should not be able to see the “Live Chat” button, when they are browsing their “own products”.

    • October 20, 2019 at 10:41 am #87773
      WCFM Forum
      Member

      We will look into this,

    • October 20, 2019 at 10:54 am #87777
      Luke Lee
      Participant

      Thanks for your reply, please do let me know when you can solve this problem!

      Thanks again.

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