Audio file issues

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM › Audio file issues

Viewing 4 reply threads
  • Author
    Posts
    • November 19, 2019 at 8:51 pm #92989
      sdel_nevo
      Participant

      Hi Guys

      if a vendor inserts an audio file into either the product description or the products short description by using the “Add Media” button, it appears when adding a product, but if the product needs to be edited it is not visible to them.

      The audio file is visible when looking via the woocommerce products

      I have cleared all caches, disabled all cache plugins but the issue still remains

      I have attached two images

      I will upload a video shortly outlining the problem

      Steve

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    • November 19, 2019 at 9:38 pm #92998
      sdel_nevo
      Participant
      This reply has been marked as private.
    • November 25, 2019 at 10:49 pm #93942
      sdel_nevo
      Participant

      Hi Guys

      have you been able to look into this?

      the problem happens even if all caching and CDN settings have been removed/uninstalled

      and on a clean install on a testing site

      if you require access to my site to investigate I can send you your login details

      Steve

    • November 27, 2019 at 10:06 pm #94282
      sdel_nevo
      Participant

      Hi Guys

      sorry to be a pain, have you been able to take a look at this?

      Steve

    • December 4, 2019 at 2:24 pm #96005
      sdel_nevo
      Participant

      Hi Guys

      really sorry to be a pain.

      have you been able to take a look at why audio files in either the product description or short description are not visible to vendors, but appear on the product

      Steve

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