canceled order manually set to processingby admin. Not visible for vendor

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM canceled order manually set to processingby admin. Not visible for vendor

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    • #78645
      AvatarCommunityCorals
      Participant

      Hello,

      I had an issue with wordfence blocking Paypal IPN. Due to this reason an order got canceled by the system.

      Admin changed order to processing. Order still not visible for vendor.

      How can the order made visible for vendor please?

    • #79143
      WCFM ForumWCFM Forum
      Keymaster

      Hi,

      Well, vendors are also allowed to see “Cancelled” orders by default. Your vendors are not able to see this?

      If not, then please check is there any custom code for this filter “wcfmmp_is_allow_order_status_filter”

      Between, what is setting option for “Order Sync” at WCFM Admin Setting -> Marketplace Setting ?

      Thank You

    • #79242
      AvatarCommunityCorals
      Participant

      Hi, order sync is “unsynced”. But this is just for vendors not beeing able to change order status. But if admin changed order status in wp-admin this usually changed the commission status of the vendor order.

      In this case the order was changed to “processing” by admin but seems to stick “canceled” for vendor.

      For me from day one the canceled orders disappear for vendor. I am not aware of any custom code. But this is not an issue for me.

      This was just a one time issue so do not put to much effort into solving it if it is not a general issue please.

      Thanks
      Dominique

    • #82266
      WCFM ForumWCFM Forum
      Keymaster

      HI,

      For me from day one the canceled orders disappear for vendor. I am not aware of any custom code. But this is not an issue for me.

      – Vendors are not allowed to see “Cancelled” and “Failed” orders by default.

      In this case the order was changed to “processing” by admin but seems to stick “canceled” for vendor.

      – We are checking this.

      Thank You

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