Cannot disconnect vendor from Stripe

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Cannot disconnect vendor from Stripe

Viewing 8 reply threads
  • Author
    Posts
    • March 5, 2019 at 1:55 pm #51198
      shitT
      Participant

      Hi

      I changed the test keys from Stripe. Now, the test vendors have to reconnect to Stripe.

      Unfortunately this cannot be done because the test vendors cannot disconnect from Stripe first. They get the error message: Array ( [error] => invalid_client [error_description] => This application is not connected to stripe account acct_1E8SP4GKQ4GnzA9J, or that account does not exist. ) Unable to disconnect your account pleease try again (see also attachment).

      How can I reconnect the test vendor accounts to Stripe?

      Thanks for your help!
      Gilbert

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    • March 6, 2019 at 7:32 am #51302
      WCFM Forum
      Member

      Hi,

      Well, this may only possible if you have connected this vendor account using a admin stripe configuration but now change those and trying to disconnect with another configuration.

      So, Stripe can not recognize parent stripe credentials!

      Thank You

    • March 7, 2019 at 8:45 am #51501
      shitT
      Participant

      Hmm. Not quite sure how this could happen. But how can I reconnect the accounts to stripe now?

      PS: There is mention of connection to these accounts on the stripe side.

      I would greatly appreciate your further help.

    • March 7, 2019 at 9:30 am #51508
      WCFM Forum
      Member

      Hi,

      Can you please check once, whether your main Stripe account is running properly or not?

      Well, do you have connected this account in test mode and now switch to live mode?

      Thank You

    • March 7, 2019 at 9:45 am #51511
      shitT
      Participant

      Hi,

      thanks for your fast reaction.

      The Stripe account is running properly. I have 1 of my 3 test vendors successfully connected.

      I have connected this account in test mode, and am still in test mode. I’m not yet going to live mode.

      How could I solve my issue? Is there a way to connect the other vendors without having to disconnect them on WCMMp side?

    • March 7, 2019 at 9:47 am #51513
      WCFM Forum
      Member

      OK, that’s really strange!

      Well, now this is possible but by reset data from user meta, from database.

      Can you do this yourself? Then I will guide you accordingly!

      Thank You

    • March 12, 2019 at 8:04 pm #52339
      shitT
      Participant

      Thanks. Yes sure. What must I do?

    • March 13, 2019 at 4:40 am #52366
      WCFM Forum
      Member

      Hi,

      Please browse “user_meta” table from database tables list.

      Now, search for – “vendor_connected” and “admin_client_id” meta_keys

      Delete those, all connected user will be disconnected from Stripe.

      Thank You

    • March 13, 2019 at 8:04 pm #52481
      shitT
      Participant

      Hello

      Thanks a lot for your instructions, it worked!

      Kind Regards,
      Gilbert

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