Commission Invoice – Fee sub-total error

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Best Multi Vendor Marketplace Plugin for WordPress › Forums › WC Marketplace › Commission Invoice – Fee sub-total error

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    • October 9, 2018 at 3:34 am #33567
      johan
      Participant

      Hi, the Fee sub-total as displayed on the Commission Invoice (available from an order – Vendor Dashboard) is calculating wrongly. The grand-total is correct but not the sub-total.
      On this test invoice the commission is 15% and should calculate as $1.50.

      See attachment.

      Attachments:
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    • October 9, 2018 at 8:01 am #33582
      johan
      Participant

      Hi, The issue seems deeper. I am experiencing the same issue under ‘withdrawal’ – commission should be $1.50…or am I doing something wrong? See attachment.

      Attachments:
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    • October 9, 2018 at 4:18 pm #33625
      WCFM Forum
      Member

      Hi,

      You are not doing anything wrong and it’s showing right data all over.

      You have set commission mode as “Admin” – right?

      So when it’s showing in order details page it’s showing “Admin Fees”

      But in withdrawal page it’s showing vendor’s own earning, as here admin fees has no meaning.

      If you set commission mode as “vendor” then you will see everything same all the places.

      Thank You

    • October 10, 2018 at 12:41 am #33653
      johan
      Participant

      Hi, sorry but this is still not making sense to me…and would confuse a vendor.

      Yes commission is set as Admin at 15% – see attachment.

      The issue is that on the commission invoice there is two places where ‘fee’ is indicated. The one, (total fees) is correct. The other (fees) is not. See attachment.

      In this scenario the fee is 15% which calculate to $3.00. ‘Fees’ indicate it as $1.00 and ‘Total Fees’ as $3.00.

      If this is correct, please explain to me what the ‘Fees – $1.00’ means…as a vendor will ask me to explain this.

      Ta
      Jay

      Attachments:
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    • October 11, 2018 at 9:27 am #33774
      WCFM Forum
      Member

      HI,

      Can you please check, if there is any vendor level commission set for this vendor or not?

      And also show me Order Details page screenshot for this particular order from vendor account.

      Thank You

    • October 11, 2018 at 9:28 am #33775
      WCFM Forum
      Member

      Well, you may also check the same by set commission mode “Vendor” and Commission “85%”

      Thank You

    • October 11, 2018 at 11:58 am #33798
      johan
      Participant

      Not sure why but I have now checked the same Commission Invoice #391 I attached in the beginning but now it is correct. I have attached both. See attachments. Did you guy do an update?

      Attachments:
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    • October 12, 2018 at 5:06 am #33833
      WCFM Forum
      Member

      Hi,

      No, we didn’t updated anything.
      In fact “Store Invoice” generated at the time of placing the order and those can’t be changed.

      Umm .. please do a fresh test and take a look.

      Thank You

    • October 12, 2018 at 5:45 am #33837
      johan
      Participant

      Will do, thanks.

      Jay.

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