- October 9, 2018 at 3:34 am #33567
Hi, the Fee sub-total as displayed on the Commission Invoice (available from an order – Vendor Dashboard) is calculating wrongly. The grand-total is correct but not the sub-total.
On this test invoice the commission is 15% and should calculate as $1.50.
- October 9, 2018 at 8:01 am #33582
- October 9, 2018 at 4:18 pm #33625
You are not doing anything wrong and it’s showing right data all over.
You have set commission mode as “Admin” – right?
So when it’s showing in order details page it’s showing “Admin Fees”
But in withdrawal page it’s showing vendor’s own earning, as here admin fees has no meaning.
If you set commission mode as “vendor” then you will see everything same all the places.
- October 10, 2018 at 12:41 am #33653
Hi, sorry but this is still not making sense to me…and would confuse a vendor.
Yes commission is set as Admin at 15% – see attachment.
The issue is that on the commission invoice there is two places where ‘fee’ is indicated. The one, (total fees) is correct. The other (fees) is not. See attachment.
In this scenario the fee is 15% which calculate to $3.00. ‘Fees’ indicate it as $1.00 and ‘Total Fees’ as $3.00.
If this is correct, please explain to me what the ‘Fees – $1.00’ means…as a vendor will ask me to explain this.
- October 11, 2018 at 9:27 am #33774
Can you please check, if there is any vendor level commission set for this vendor or not?
And also show me Order Details page screenshot for this particular order from vendor account.
- October 11, 2018 at 9:28 am #33775
Well, you may also check the same by set commission mode “Vendor” and Commission “85%”
- October 11, 2018 at 11:58 am #33798
- October 12, 2018 at 5:06 am #33833
No, we didn’t updated anything.
In fact “Store Invoice” generated at the time of placing the order and those can’t be changed.
Umm .. please do a fresh test and take a look.
- October 12, 2018 at 5:45 am #33837
Will do, thanks.