Commission Invoice – Fee sub-total error

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This topic contains 8 replies, has 2 voices, and was last updated by  johan 2 months ago.

  • Author
    Posts
  • #33567

    johan
    Participant

    Hi, the Fee sub-total as displayed on the Commission Invoice (available from an order – Vendor Dashboard) is calculating wrongly. The grand-total is correct but not the sub-total.
    On this test invoice the commission is 15% and should calculate as $1.50.

    See attachment.

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  • #33582

    johan
    Participant

    Hi, The issue seems deeper. I am experiencing the same issue under ‘withdrawal’ – commission should be $1.50…or am I doing something wrong? See attachment.

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  • #33625
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    You are not doing anything wrong and it’s showing right data all over.

    You have set commission mode as “Admin” – right?

    So when it’s showing in order details page it’s showing “Admin Fees”

    But in withdrawal page it’s showing vendor’s own earning, as here admin fees has no meaning.

    If you set commission mode as “vendor” then you will see everything same all the places.

    Thank You

  • #33653

    johan
    Participant

    Hi, sorry but this is still not making sense to me…and would confuse a vendor.

    Yes commission is set as Admin at 15% – see attachment.

    The issue is that on the commission invoice there is two places where ‘fee’ is indicated. The one, (total fees) is correct. The other (fees) is not. See attachment.

    In this scenario the fee is 15% which calculate to $3.00. ‘Fees’ indicate it as $1.00 and ‘Total Fees’ as $3.00.

    If this is correct, please explain to me what the ‘Fees – $1.00’ means…as a vendor will ask me to explain this.

    Ta
    Jay

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  • #33774
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    Can you please check, if there is any vendor level commission set for this vendor or not?

    And also show me Order Details page screenshot for this particular order from vendor account.

    Thank You

  • #33775
    WCfM Forum
    WCfM Forum
    Keymaster

    Well, you may also check the same by set commission mode “Vendor” and Commission “85%”

    Thank You

  • #33798

    johan
    Participant

    Not sure why but I have now checked the same Commission Invoice #391 I attached in the beginning but now it is correct. I have attached both. See attachments. Did you guy do an update?

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  • #33833
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    No, we didn’t updated anything.
    In fact “Store Invoice” generated at the time of placing the order and those can’t be changed.

    Umm .. please do a fresh test and take a look.

    Thank You

  • #33837

    johan
    Participant

    Will do, thanks.

    Jay.

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