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Commission not calculating on subscription renewals.

WooCommerce Multivendor Marketplace – Home Forums Product Vendors Commission not calculating on subscription renewals.

This topic contains 6 replies, has 3 voices, and was last updated by WCfM Forum WCfM Forum 2 months, 1 week ago.

  • Author
    Posts
  • #66079
    Avatar
    Erick

    Hi,

    Vendor Commission is not calculating on renewal orders/payments. It calculates on the initial signup. Is there a setting to make sure it calculates on all sales?

  • #66089
    Avatar
    Erick

    Also,

    Vendor subscription orders are not showing up. It seems that the system is not recognizing when a vendor gets a renewal order and therefore it does not calculate the commission. I also noticed that the renewal order is accessible in the admin store manager, but not on the vendor store manager.

  • #66124
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Is vendor specific renewal order created? Vendor can see that from his dashboard -> orders list ?

    Only commission not generating properly?

    Thank You

  • #66136
    Avatar
    Erick

    [Is vendor specific renewal order created? Vendor can see that from his dashboard -> orders list ?]

    Just checked and vendor specific renewal order is not created which explains why the commission is not calculated.

  • #66253
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    Kindly show me this Renewal Order details screenshot from WCFM Admin dashboard.

    Thank You

  • #66276
    Avatar
    contact27
    Participant

    Please see attached for the Renewal Order details screenshot from WCFM Admin dashboard.

    I had trouble replying. Could you delete duplicate posts located here –> https://wclovers.com/forums/topic/commission-not-calculating-on-subscription-renewals-2/#post-66266

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  • #66825
    WCfM Forum
    WCfM Forum
    Keymaster

    Thanks for the details, we are checking this.

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