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Commission not calculating on subscription renewals.

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums Product Vendors Commission not calculating on subscription renewals.

Viewing 6 reply threads
  • Author
    Posts
    • #66079
      Erick
      Guest

      Hi,

      Vendor Commission is not calculating on renewal orders/payments. It calculates on the initial signup. Is there a setting to make sure it calculates on all sales?

    • #66089
      Erick
      Guest

      Also,

      Vendor subscription orders are not showing up. It seems that the system is not recognizing when a vendor gets a renewal order and therefore it does not calculate the commission. I also noticed that the renewal order is accessible in the admin store manager, but not on the vendor store manager.

    • #66124
      WCFM Forum
      Keymaster

      Hi,

      Is vendor specific renewal order created? Vendor can see that from his dashboard -> orders list ?

      Only commission not generating properly?

      Thank You

    • #66136
      Erick
      Guest

      [Is vendor specific renewal order created? Vendor can see that from his dashboard -> orders list ?]

      Just checked and vendor specific renewal order is not created which explains why the commission is not calculated.

    • #66253
      WCFM Forum
      Keymaster

      HI,

      Kindly show me this Renewal Order details screenshot from WCFM Admin dashboard.

      Thank You

    • #66276
      contact27
      Participant

      Please see attached for the Renewal Order details screenshot from WCFM Admin dashboard.

      I had trouble replying. Could you delete duplicate posts located here –> https://wclovers.com/forums/topic/commission-not-calculating-on-subscription-renewals-2/#post-66266

      Attachments:
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    • #66825
      WCFM Forum
      Keymaster

      Thanks for the details, we are checking this.

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