Customers receive one email for each product shipped

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    • #99480

      I noticed that there are too many email notifications sent to my customers after ordering multiple products. I’m using WCFM marketplace

      – when the vendor marks the order as shipped on their dashboard, the customer receives a separate email for each product ordered (email subject: Shipment Tracking Update). If I order 10 items, I will receive 10 emails at the same time.
      – when the customer marks the product as received on their My Account page: how can I disable this email?
      – when the vendor marks the order as completed on their vendor dashboard, the customer receives a separate email for each product ordered (email subject: A note has been added to your order)

      I would like for my customers to receive only one email for the entire seller’s order when the order is marked as shipped or completed (if the customers order from 2 different sellers, then they would receive 2 different emails according to when the respective sellers change the order status). How I can do that?

      Also, there are typos in some emails (like in the Inquiry Reply email for instance), where can I change the content of the automatic emails?

      Thank you very much for your help!

    • #99710
      WCFM Forum


      Please contact us here –

      We will help you tweak these.

      Thank You

    • #121791


      same here. I thought this issue was solved some time ago, see here:

      I have following code in my functions.php:
      add_filter( 'wcfm_is_allow_itemize_notification', '__return_false' );

      But from EACH vendor updating his status it sends
      – ONE notification email for the whole order with a not correct translated text “#1962 order status updated to In Bearbeitung” (I could translate directly in the php-tempale myself –> no issue) –> this email is activated by above code snippet and not sent if above code snippet is deactivated –> fine.
      – ONE notification email for EACH item –> these should not be sent anymore but they are sent. –> ISSUE!

      So 10 products from 3 vendors end up in 13 notification emails for EACH order update.

      Actual completed-email in WooCommerce / Settings / E-Mail already deactivated otherwise there would be 14 emails. Did you do any modification in context with the provided code snippet?

      Order Sync is deactivated.

      I run current versions of WCFM Marcetplace, Ultimate, Membership, Groups & Staff,

      I already tested deactivating different plugins such as Germanized but this doesn’t influence the issue.

    • #121935

      I tried a detour: Deactivate notification emails at WooCommerce / Settings / email – this means significantly less emails but no possibility to “leave a note to the customer”. OK for the moment.

      BUT if vendor adds the tracking code even by “update all items tracking info:”, still one email per item is sent (many many emails in total). And in case vendor would like to enter the tracking number only for a specific item, also not possible because only first item is visible (see attached picture).

      Anybody out there running WCFM without bombing customers with emails and can help?

      You must be logged in to view attached files.
    • #132415
      WCFM Forum

      Please be sure you are using WCFM Ultimate version 6.4.10+

      Otherwise, this code will not work – add_filter( ‘wcfm_is_allow_itemize_notification’, ‘__return_false’ );

      You have to sync your translation file with latest WCFM Ultimate plugin files to have these new strings.

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