Dashboard reporting on overall store instead of vendor

[Hassan Ahmed]

Dears,

After upgrading to 2.2.3 both free and ultimate, the dashboard reporting in the overview has reports on all the store orders, sales, etc.
even the commission, gives me all the commission for all vendors, where it should report to me my stats and reports as a vendor!!!

Kindly advise,

Thanks,
Hassan

[WC Lovers]

Hi Hasan,

Thanks for get in touch with us.

It is quite strange to hear, can you please check once more.
Only “Order Processing Count” stat showing from overall store orders. But it is impossible for sales and commission.

Kindly check once, if you still find the issue please contact us, will definitely debug into these.

Thank You
Shhiv Narayan
Support WC Lovers

[Hassan]

Dear Shhiv,

Thanks for your prompt responses,

I have attached screenshots from same vendor pages.

1- # of orders seems not aligned.
at orders manager page, only 7
at store reports shows 13 orders
at dashboard shows 17 processing, 1 on-hold

Thanks,
Hassan

[Hassan]

Opss, forgot to add the last attachment,

from wp-admin all orders management page (from admin)

[WC Lovers]

Hi Hasan,

Really thanks for such detailed response.

1- # of orders seems not aligned. – This no will not aligned. Though we have changed Vendors orders page (will available in next update 2.2.4) to give a better view of orders (with commission pay status), it is same view as you admin get in vendor commission page. But in reports page counts are different – Orders count and No of items count, where as in orders page it shows each orders in itemized way.

at dashboard shows 17 processing – I have already mentioned you that “Process Count” shows data from whole store as WC Vendors does not provide that info as per vendor. We have asked them to give some info so we can show exact no for each vendor, they assure us to do something in their next update.

1 on-hold – its not showing “on-hold”, confusion due to icon, it is showing “awaiting fulfillment” orders count. This count is derived from no of due payment against this vendor.

If you still have further confusion, please feel free to contact us anytime.

Thank You
Shhiv Narayan
Support WC Lovers

Attachments:

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[WC Lovers]

Hi Hasan,

Please check these screenshots, will give you an better idea.
Note: you can check this in your site after our next update (version 2.2.4)

Thank You
Shhiv Narayan
Support WC Lovers

[Hassan]

Thanks again Shhiv for your support and patience,

I have exported the orders list for the same vendor in CSV (using All Export plugin)
I found 14 orders, for vendor id=5 (attached the csv)

I thought what caused the problem is that there are some products that were relocated from admin user (no vendor) and allocated to this vendor.
But, I dont think it is the case.

Therefore, I selected another vendor (ID#11) and took screenshot of list of orders from:
a. WC Vendors Order Management page (2 orders showing only)
b. WCFM Order Management page (6 orders showing) == this is the right # as per the exported csv, check vendor 11

Shouldn’t be a date picker in the orders page in WCFM ??

Thx again,
Hassan

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[Shhiv Narayan]

Hi Hasan,

Really happy to help and assist you in all the poosible ways possible for us.

Our team has just updated WCFM to 2.2.4, please update yours and check.

Hope you didn’t missed my last message, it shows clearly how orders count aligned. In orders dashboard orders are shown in itemized way so it can not be matched with exported order count. But if you check in reports page, it will match.

Yeah sure, date filter in orders dashboard is in our queue and hopefully it will be available in our next update.

Thank You
Shhiv
Support WC Lovers

[WC Lovers]

Hi Hasan,

Kindly check with our latest update – WCFM 2.2.5.
Hope things will be clear to you now.

If you have still any query then please free to contact us anytime.

Thank You
Shhiv Narayan
Support WC Lovers

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