error on checkout with stripe

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Viewing 4 reply threads
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    • #128134
      TIAD83
      Participant

      hi team, got everything working great but when i use split pay i’m getting this error.

      Error creating customer record with Stripe: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com. (Network error [errno 2]: easy handle already used in multi handle)
      Stripe Split Pay Error: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com. (Network error [errno 2]: )

      everything work if i use woocommerce stripe payment.

    • #128425
      Sushobhan
      Keymaster

      Hi,
      Thanks for getting in touch with us!
      Stripe and Stripe split pay works differently. They even use different API.
      From the error it seems there might be some configuration error on your stripe account. I would request you to connect with your Stripe account manager for this.
      Also please go though our documentation page https://docs.wclovers.com/vendor-payment/#stripe-split-pay and make sure you have completed all the steps.
      Looking forward to helping you.
      Thank You!

      • #128481
        TIAD83
        Participant

        hi, did a test using

        3D Secure and SCA ready transaction is only supported when both your platform and the connected account (Vendor) are in the same region: both in Europe or both in the U.S.

        if i enabled this feature the the payment works, but Stripe Split Pay does not work and vendor dont get customer payment instead it goes to admin stripe account dashboard.

        if i disabled and enable Stripe Split Pay i get this

        Error creating customer record with Stripe: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com. (Network error [errno 2]: easy handle already used in multi handle)
        Stripe Split Pay Error: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com. (Network error [errno 2]: )

    • #128539
      Sushobhan
      Keymaster

      Hi,
      Are you using any other Stripe plugin in your site except WCFM Stripe Split pay? If yes, then please deactivate that.
      Please check at wp-admin -> WooCommerce -> Status -> Logs -> wcfm-stripe log -> is any error generated?
      Lastly, as I suggested earlier, please contact your Stripe account manager.
      Thanks You!

      • #128616
        TIAD83
        Participant

        this is the membership logs. the payment goes through then i get this error. and i can see the payment on my stripe dashboard.

        2020-05-08T16:07:20+00:00 DEBUG WCfMvm IPN Received –>
        2020-05-08T16:07:20+00:00 DEBUG Stripe SCA Subs IPN received. Processing request…
        2020-05-08T16:07:20+00:00 Error occurred: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com.

        (Network error [errno 2]: easy handle already used in multi handle)
        2020-05-08T21:11:15+00:00 DEBUG WCfMvm IPN Received –>
        2020-05-08T21:11:15+00:00 DEBUG Stripe SCA Subs IPN received. Processing request…
        2020-05-08T21:11:15+00:00 DEBUG Sandbox payment mode is enabled. Using test API key details.
        2020-05-08T21:11:15+00:00 Error occurred: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com.

        (Network error [errno 2]: easy handle already used in multi handle)
        2020-05-08T21:19:27+00:00 DEBUG WCfMvm IPN Received –>
        2020-05-08T21:19:27+00:00 DEBUG Stripe SCA Subs IPN received. Processing request…
        2020-05-08T21:19:27+00:00 DEBUG Sandbox payment mode is enabled. Using test API key details.
        2020-05-08T21:19:27+00:00 Error occurred: Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com.

        (Network error [errno 2]: easy handle already used in multi handle)

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    • #128703
      TIAD83
      Participant

      Ok i fixed the issue. got help from this link talking about stripe.

      Network error [errno 2]: easy handle already used in multi handle
      https://github.com/stripe/stripe-php/issues/918

      removed this code from
      wp-content/plugins/wc-multivendor-marketplace/includes/Stripe/lib/HttpClient/CurlClient.php
      $this->enablePersistentConnections = function_exists(‘curl_reset’);

      and add this code
      $this->enablePersistentConnections = false;

      problem fixed

    • #129096
      Sushobhan
      Keymaster

      Great to know. I have sent those links to our dev team as well. Thank You for your help.

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