Firebase Chat

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This topic contains 4 replies, has 4 voices, and was last updated by WCFM Forum WCFM Forum 3 weeks, 3 days ago.

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  • #101968
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    vanilladev89
    Participant

    Hello

    Thank you very much for this Firebase implementation. I have gotten it working on my website and I enjoy this feature. I have a few questions.

    1. Is it possible to remove the IP Address from being visible by Vendors and only visible by Admin?

    2. When a chat is Saved, where does the chat get saved? i can’t seem to find this.

    3. Some chatters clicked on ” send this chat to my email ” and did not receive an email. Did I miss a setting for this?

    4. Are there any security measures built in for blacklisting? Meaning a way to block certain users?

    Thank You

  • #102446
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    tahitibora1
    Participant

    Hi Guys, I have a quick question, please.

    As a marketplace, we all would like to not have leakage from the marketplace, so I’m wondering if there is any way for the admin to keep an eye on all conversations from all chats on the platform, so we as admin are able to see, save this info and view?

    Also in the forums, you did mention that you were building your own chat integration, is this something you are still pursuing? and if so any ideas as to when it will be available? I think your customers are crying out for this and think it would benefit you and everyone who uses your product.

    Something which is baked in by you the developers of such a great product “wclovers” already is far better than another plugin.

  • #102479
    Avatar
    vanilladev89
    Participant

    Hello @tahitiboral

    I believe the answer to your question is that the firebase chat is the integration.

    Once you set up the firebase integration option, admin has view of all chats. There is option to save the chat and the chat can be sent to visitor’s email if they choose this option. However, this function not working on my website currently which the reason for this post.

    You can find the details for integrating firebase to your wcfm marketplace here https://docs.wclovers.com/live-chat/

    cheers
    -VD

  • #102741
    Avatar
    adio060693
    Participant

    +

  • #103936
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    1. Is it possible to remove the IP Address from being visible by Vendors and only visible by Admin?

    – Add this line to your site for the purpose-
    add_filter( 'wcfm_allow_view_chat_user_info', '__return_false' );

    2. When a chat is Saved, where does the chat get saved? i can’t seem to find this.

    – NO, those are there. We will add two separate screen under dashboard to show “Saved Chats” and “offline Messages”

    3. Some chatters clicked on ” send this chat to my email ” and did not receive an email. Did I miss a setting for this?

    – No special setting for this, we are debugging this. This should work.

    4. Are there any security measures built in for blacklisting? Meaning a way to block certain users?

    – Sorry, there is nothing like this right now.

    Thank You

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