Found problem when vendor change to complete an order

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Viewing 3 reply threads
  • Author
    Posts
    • #71583
      Jose
      Participant

      Hi,

      I found a problem when the seller wants to use the icon to complete an order, even when it disappears, in the state, it keeps appearing in process, the same happens on the administrator’s screen.

      But in the detail of the seller’s order as completed and in the administrator’s detail it appears as in process.

      Regards,

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    • #72162
      Jose
      Participant

      Resolved !!

      The Order Sync had been deactivated.

      Regards,

    • #72170
      Jose
      Participant
      This reply has been marked as private.
    • #72226
      WCFM Forum
      Keymaster

      HI,

      The problem is that a new issue appears, if a customer orders several items from different suppliers, when a seller changes the status to completed, the customer don’t receives an email. And Admin always see the order like in process, incluide if both vendors change the order to complete.

      – I think, “Order Sync” option is disabled so main order not updating as vendor update order status.

      But there is notification for both Admin and Customer.

      Thank You

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