Hits showing from wrong country

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Analytics › Hits showing from wrong country

Viewing 14 reply threads
  • Author
    Posts
    • October 17, 2018 at 5:54 pm #34232
      jhweb
      Participant

      Hi, I have purchased the analytics plugin and for some reason it is showing a majority of hits from the US and zero from the UK. We are UK based with much of our customer base located in the UK. Am I doing something wrong with the setup?
      Thanks
      Jon

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    • October 19, 2018 at 8:23 pm #34371
      WCFM Forum
      Member

      HI,

      Umm … actually it has no setup for the purpose and it shows data as per customers visit.

      Well, it has a setting to choose preferred region, can you please set UK over there and take a look what it’s showing?

      Between, is your site has connected with Google Analytics?
      If not, then please connect and check traffic source in Google console for cross check.
      May use this plugin for the purpose – https://wordpress.org/plugins/google-analytics-for-wordpress/

      Thank You

    • October 20, 2018 at 8:23 pm #34465
      jhweb
      Participant

      I’ve changed the preferred region to UK and it shows zero hits.. I’ve attached a screenshot of the world map and as you can see a majrity of the hits are from the US with none from the UK. Which is actually impossible as we are UK based and every vendor is UK based.

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    • October 20, 2018 at 8:24 pm #34467
      jhweb
      Participant

      I have checked Google analytics and the stats on there are fine, showing a majority of the hits from the UK. Screenshot attached.

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    • October 21, 2018 at 6:48 am #34485
      WCFM Forum
      Member

      Great 🙂

      Please re-check this with Google Analytics as well.

      Thank You

    • October 21, 2018 at 9:12 am #34496
      jhweb
      Participant

      Google analytics show hits from the UK, but still not showing them on the website analytics with the plugin though.

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    • October 21, 2018 at 9:42 am #34507
      WCFM Forum
      Member

      Hi,

      WCFM Analytics is no way link to Google Analytics as it does not support vendor wise analytics.

      For main site you may use Google Analytics and check stats using this plugin – https://wordpress.org/plugins/google-analytics-for-wordpress/

      Thank You

    • October 21, 2018 at 10:53 pm #34549
      jhweb
      Participant

      OK, I installed the pluging and the hits are saying UK (see screenshot), yet the WCfm Analytics plugin still says those hits are from the US.

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    • October 22, 2018 at 6:10 am #34571
      WCFM Forum
      Member

      Hi,

      Can you allow me to check this once in your site?

      Thank You

    • October 22, 2018 at 7:17 am #34574
      WCFM Forum
      Member

      HI,

      Site access not required.

      We got the issue, will resolve in next update.

      Thank You

    • October 22, 2018 at 8:18 am #34575
      jhweb
      Participant

      Excellent, thank you. Do you have an ETA of the next update. So I can inform the vendors who are querying 🙂

      Thanks

    • October 22, 2018 at 10:37 am #34582
      WCFM Forum
      Member

      Hi,

      We are just waiting for WC 3.5 which will be release tomorrow.
      We will update just after that.

      Thank You

    • October 24, 2018 at 1:50 pm #34747
      WCFM Forum
      Member

      Hi,

      WCFM Analytics in version has just released.

      Kindly update yours and take a look.

      Thank You

    • October 25, 2018 at 1:05 pm #34952
      jhweb
      Participant

      Yes all working fine now.
      Thanks 🙂

    • October 25, 2018 at 4:58 pm #34973
      WCFM Forum
      Member

      Great … you are welcome 🙂

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