Hits showing from wrong country

This topic contains 14 replies, has 2 voices, and was last updated by WCFM Forum WCFM Forum 1 year, 1 month ago.

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  • #34232
    Avatar
    jhweb
    Participant

    Hi, I have purchased the analytics plugin and for some reason it is showing a majority of hits from the US and zero from the UK. We are UK based with much of our customer base located in the UK. Am I doing something wrong with the setup?
    Thanks
    Jon

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  • #34371
    WCFM Forum
    WCFM Forum
    Keymaster

    HI,

    Umm … actually it has no setup for the purpose and it shows data as per customers visit.

    Well, it has a setting to choose preferred region, can you please set UK over there and take a look what it’s showing?

    Between, is your site has connected with Google Analytics?
    If not, then please connect and check traffic source in Google console for cross check.
    May use this plugin for the purpose – https://wordpress.org/plugins/google-analytics-for-wordpress/

    Thank You

  • #34465
    Avatar
    jhweb
    Participant

    I’ve changed the preferred region to UK and it shows zero hits.. I’ve attached a screenshot of the world map and as you can see a majrity of the hits are from the US with none from the UK. Which is actually impossible as we are UK based and every vendor is UK based.

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  • #34467
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    jhweb
    Participant

    I have checked Google analytics and the stats on there are fine, showing a majority of the hits from the UK. Screenshot attached.

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  • #34485
    WCFM Forum
    WCFM Forum
    Keymaster

    Great 🙂

    Please re-check this with Google Analytics as well.

    Thank You

  • #34496
    Avatar
    jhweb
    Participant

    Google analytics show hits from the UK, but still not showing them on the website analytics with the plugin though.

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  • #34507
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    WCFM Analytics is no way link to Google Analytics as it does not support vendor wise analytics.

    For main site you may use Google Analytics and check stats using this plugin – https://wordpress.org/plugins/google-analytics-for-wordpress/

    Thank You

  • #34549
    Avatar
    jhweb
    Participant

    OK, I installed the pluging and the hits are saying UK (see screenshot), yet the WCfm Analytics plugin still says those hits are from the US.

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  • #34571
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    Can you allow me to check this once in your site?

    Thank You

  • #34574
    WCFM Forum
    WCFM Forum
    Keymaster

    HI,

    Site access not required.

    We got the issue, will resolve in next update.

    Thank You

  • #34575
    Avatar
    jhweb
    Participant

    Excellent, thank you. Do you have an ETA of the next update. So I can inform the vendors who are querying 🙂

    Thanks

  • #34582
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    We are just waiting for WC 3.5 which will be release tomorrow.
    We will update just after that.

    Thank You

  • #34747
    WCFM Forum
    WCFM Forum
    Keymaster

    Hi,

    WCFM Analytics in version has just released.

    Kindly update yours and take a look.

    Thank You

  • #34952
    Avatar
    jhweb
    Participant

    Yes all working fine now.
    Thanks 🙂

  • #34973
    WCFM Forum
    WCFM Forum
    Keymaster

    Great … you are welcome 🙂

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