How to reply to direct message

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM How to reply to direct message

Viewing 4 reply threads
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    • #82008
      AvatarCommunityCorals
      Participant

      Hello, I received a notification about a direct message. Unfortunately I don´t find any option to reply.

      Is there any documentation about this?

      Thanks
      Dominique

    • #82449
      WCFM ForumWCFM Forum
      Keymaster

      Hi,

      Direct message is not yet threaded.

      If you have receive any message form a vendor then you may send him a direct message from Notification Dashboard -> Message to Vendor section -> First choose that vendor from drop-down – https://ibb.co/bNXZw2b

      We will extend this module very soon to make this threaded!

      Thank You

    • #82938
      AvatarCommunityCorals
      Participant

      Yes, that would be great. Will this be integrated with inquiry & support functionality?

      I think would be great if all messages were basically at one place. Just with difference that there are messages related to products, vendors,orders and direct messages without any relation. They all have different access points but users can also find all those messages in a separate message area in one place. I think that would provide a lot of transparancy on messages and would drive communication.

      Also, is there a setting to define if users are allowed to answer via email? Currently for some messages users can directly answer per mail to the user that made an inquiry. I would like to avoid this and send out all message related notifications via a no-reply mail so that all communication is happening in WCFM.

      Hope this makes sense.

      BR
      Dominique

    • #83298
      WCFM ForumWCFM Forum
      Keymaster

      Hi,

      Also, is there a setting to define if users are allowed to answer via email? Currently for some messages users can directly answer per mail to the user that made an inquiry. I would like to avoid this and send out all message related notifications via a no-reply mail so that all communication is happening in WCFM.

      – To block this add this line to your site –

      add_filter( 'wcfm_is_allow_enquiry_customer_reply', '__return_false' );

      This will remove customer email from vendor’s inquiry notification.

      Thank You

    • #83990
      AvatarCommunityCorals
      Participant

      Thanks

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