How vendor can cancel an order ?

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › How vendor can cancel an order ?

Viewing 8 reply threads
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    Posts
    • January 6, 2020 at 4:54 pm #101107
      georgeanna
      Participant

      Hello,
      I want to know if it’s possible that a vendor can cancel an order. I have only these options: Processing, On hold, Done and Refunded.
      As far as i have seen it can only be done by the administrator. I would also like to know if this does not affect to other vendors, if the order has some products from different vendors.

      Thank you.

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    • January 8, 2020 at 5:49 pm #101366
      Sarmistha Chakraborty
      Keymaster

      Hello,

      Unfortunately it isn’t possible to cancel the order by the vendors because any order for a multivendor site will contain orders for multiple vendors, thus canceling a an order will make the whole order for other vendors also canceled. Hence this isn’t possible to incorporate this. Hope you understand.

      Thanks.

    • January 24, 2020 at 5:05 pm #103605
      georgeanna
      Participant

      But what happend if one vendor complete order and the other vendor refund it. What will happen with order, what status it will take? Completed or Refunded ?

      Thank you

      • January 27, 2020 at 12:05 pm #104134
        Sarmistha Chakraborty
        Keymaster

        Hi,

        Please go to WCFM Admin Setting -> Marketplace Setting – Set “order sync” OFF – https://ibb.co/RY7qmYn

        Now, your each vendor will able to manage their own order status separately, it will not effect main order status. Admin will be only person who can change main order status!

        Thanks.

    • February 14, 2020 at 4:36 pm #107143
      georgeanna
      Participant

      Isn’t there any way that if all vendors make it Completed, then the main order status to change to Completed ?

      • February 14, 2020 at 5:50 pm #107153
        Sarmistha Chakraborty
        Keymaster

        Hi,

        If you set “order sync” OFF(WCFM Admin Setting -> Marketplace Setting – Set “order sync” OFF – https://ibb.co/RY7qmYn) then if all vendors(in same order) make it Completed, then the main order status will be change to Completed.

        Thanks.

    • February 14, 2020 at 7:00 pm #107168
      georgeanna
      Participant

      Look what happend on my example. I have only two vendors in this order

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    • February 18, 2020 at 2:54 pm #107615
      Sarmistha Chakraborty
      Keymaster

      Hi,

      By-default if you set “order sync” OFF then if all vendors(in same order) make it Completed, then the main order status will be change to Completed. Can you share us the site url with admin access here: https://wclovers.com/setup-guidance/ , then we can check this issue in your site.

      Thanks.

    • February 18, 2020 at 4:34 pm #107632
      georgeanna
      Participant
      This reply has been marked as private.
    • February 19, 2020 at 3:20 pm #107832
      Sarmistha Chakraborty
      Keymaster

      Hello,

      We have checked you site. Now issue has been resolved. Kindly update your WCFM plugins.

    • February 19, 2020 at 4:08 pm #107851
      georgeanna
      Participant

      Thank you

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