Invalid instance id

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Viewing 10 reply threads
  • Author
    Posts
    • #121628
      AvatarHM
      Participant

      Hello
      I don’t know why but when I copy the api key and email
      I have a problem of activation and it is said “invalid instance id”
      Can you fix that please ?
      I have the same problem with ultimate
      In waiting for your response.
      Good to you,

    • #121629
      AvatarSushobhan
      Keymaster

      Hi,

      Please deactivate and then activate license key.

      Thank You

    • #121630
      AvatarHM
      Participant

      Hi
      I have done that but it still doesn’t work

    • #121739
      AvatarSushobhan
      Keymaster

      Are you using the same email, you use as your user email in our website? If this doesn’t resolve the issue, then I will require a temporary backend access of your site. When sharing the access, please don’t forget to mark the reply as private.
      Thank You!

    • #121801
      AvatarHM
      Participant
      This reply has been marked as private.
      • #121878
        AvatarSushobhan
        Keymaster
        This reply has been marked as private.
    • #121900
      AvatarHM
      Participant
      This reply has been marked as private.
    • #121905
      AvatarSushobhan
      Keymaster
      This reply has been marked as private.
    • #122797
      AvatarHM
      Participant
      This reply has been marked as private.
    • #122810
      AvatarSushobhan
      Keymaster

      Hi,
      Its fixed now. Please check.
      Thank You!

    • #124044
      Avatargeorgina
      Participant

      How was this fixed?…I’m having the same problem

    • #124047
      Avatargeorgina
      Participant

      Got it. Deactivate THE PLUGIN and activate it again. It worked then.

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