Issue with notifications by email

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Viewing 10 reply threads
  • Author
    Posts
    • #43156
      Jose
      Participant

      Hi,

      Since a few days ago I’ve been seeing something not complete in the notifications.
      When for example I send a direct message to a vendor, he appears in the notices, but even when he should receive an email, he does not receive it.

      I have active all in notifications.

      Regards

      Attachments:
      You must be logged in to view attached files.
    • #43196
      WCFM Forum
      Keymaster

      HI,

      Please keep install this plugin – https://wordpress.org/plugins/wp-mail-logging/

      And be sure, emails are triggered or not?

      Direct message email triggered to vendor – https://ibb.co/zJqrQDb

      Thank You

    • #43216
      Jose
      Participant
      This reply has been marked as private.
    • #43517
      Jose
      Participant

      Any Idea ?

      Regards,

    • #43562
      WCFM Forum
      Keymaster

      Hi,

      Direct message from Admin to Vendor (see attach 1)

      – Do you have send this message to all vendors or to that particular vendor only?
      If you send this to “All” then there is no email notification. It’s because of, to reduce site load. Suppose you have 500 vendors the certainly system will send out 500 emails at a time, hugh pressure on server. Even, your emails address may be mark as “Spam”

      About ticket support I found a issue ? If I have hide to show email customer to vendor, why the email that receive vendor can replay direct to customer ?

      – Will, definetely take care of this in next update

      Thank You

    • #43665
      Jose
      Participant

      Hi,

      I have only one vendor, so I sent a direct message only to him.

      Thanks again,

    • #43835
      WCFM Forum
      Keymaster

      Hi,

      It does not matter how many vendors you have.

      If you sending direct message without selecting vendor then it considered as “All” direct message – https://ibb.co/qJ7WYKd
      For such case no notification email triggered.

      Thank You

    • #43877
      Jose
      Participant

      Hi,

      Ok, I selected a vendor first, then wrote and send.

      Maybe work if we have more of one vendor, need minimum two vendors to work ?

      Regards,

    • #43988
      Jose
      Participant

      Update !

      I found a posible origin of issue.

      I have another install of WCFM in another domain with no update plugins.

      Multivendor Marketplace 2.0.3
      Frontend Manager 5.2.6
      Multivendor Membership 2.2.5

      And work direct message notification.
      I can’t know where exactly the origin of the issue, but I’m sure that with the las update the problem appeared.

      In my working domain I have the last plugins from you.

      Regards,

      Attachments:
      You must be logged in to view attached files.
    • #44029
      Jose
      Participant

      Resolved !

      Was my fault, I found a filter in functions of my theme.

      add_filter( ‘wcfm_is_allow_notification_email’, ‘__return_false’ );

      Don’t remember why, but are erase.

      Sorry and regards,

    • #44133
      WCFM Forum
      Keymaster

      It’s OK, thanks for the update 🙂

Viewing 10 reply threads
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