Issues with display of orders in WCFMU store manager (multilingual).

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Issues with display of orders in WCFMU store manager (multilingual).

Viewing 14 reply threads
  • Author
    Posts
    • March 8, 2019 at 1:17 pm #51637
      shitT
      Participant

      Hello

      I noticed a problem with the display of orders in a multilingual environment. I suspect the problem to be in the handling of the products for multiple languages. You can reproduce the issue with the following case:

      1. A customer places an order in German.
      2. The store vendor looks at the order in the WCFM Ultimate store manager in German. The items are correctly listed (see Screenshot at 13.02.59).
      3. The store vendor looks at the order in the WCFM Ultimate store manager in French. The items are not listed… (use Screenshot at 13.03.21)

      Could you please look into this issue? Thanks!

      Attachments:
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    • March 8, 2019 at 3:07 pm #51653
      WCFM Forum
      Member

      Hi,

      Are you able to see this properly in wp-admin -> orders?

      Thank You

    • March 14, 2019 at 9:09 am #52559
      shitT
      Participant

      Yes, I see this properly on wp-admin side (look at screenshot).

      The point is, that the vendor does not see this correctly in WCFM and I don’t want to give him access to WP-Admin (else what is the point of WCFM?). In this case, when a French speaking vendor looks at the order of a German speaking customer, he doesn’t see the items.

      I think this is a serious issue. May I ask you to reproduce this case on your side in a multilingual setting? Thanks.

      Attachments:
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    • March 15, 2019 at 6:16 am #52773
      WCFM Forum
      Member

      Sure, we are looking into this!

    • March 15, 2019 at 6:30 am #52781
      WCFM Forum
      Member

      Just checked, it’s working perfectly – https://www.useloom.com/share/750984aaf4f64ec49fa7a17da14ad923

      Thank You

    • March 15, 2019 at 11:48 am #52817
      shitT
      Participant

      Did you enter the product “ATTR Test” from the back-end and translated it in the backend?
      Or did you enter it as a vendor from the front-end and translated it there?

      I think this is the issue. When “translating” a product as a vendor from the front-end, it creates a copy of the product with a new ID, not just a translation! So for the invoice, the item does not exist in the other language and will not be displayed as order item.

      How can I fix this? I want the vendor to translate his product, but not create copies.

    • March 15, 2019 at 3:58 pm #52858
      shitT
      Participant

      My assumption above is probably not correct.

      When I look at the orders from the WCFM as an admin, I see the order items in both languages. It doesn’t work only when I look at them from WCFM as the vendor.

    • March 16, 2019 at 9:44 am #52958
      WCFM Forum
      Member

      Hi,

      I think this is the issue. When “translating” a product as a vendor from the front-end, it creates a copy of the product with a new ID, not just a translation!

      WPML also generate copy product with new ID for translated products!

      Thank You

    • March 18, 2019 at 9:17 am #53238
      shitT
      Participant

      I got it. But still not solving my issue…

      Why do I see the translation correctly as WP-Admin, but not as vendor?

    • March 23, 2019 at 1:20 pm #54212
      WCFM Forum
      Member

      We are checking this!

    • April 1, 2019 at 11:35 am #55576
      shitT
      Participant
      This reply has been marked as private.
    • April 10, 2019 at 7:45 pm #57205
      shitT
      Participant

      Hello

      Sorry to insist on this one, since I got no new since 23. March. It is really quite an issue.

      Could you reproduce the error? Is there anything I can do to help you further?

      Thanks in advance for your answer.

    • April 11, 2019 at 5:38 pm #57322
      WCFM Forum
      Member

      We will take care of this in WCFM Ultimate next update.

    • April 23, 2019 at 8:20 am #59011
      shitT
      Participant

      Hi. Thanks for fixing this in your last release! It works now:)

    • April 24, 2019 at 8:56 am #59132
      WCFM Forum
      Member

      Great .. you are welcome 🙂

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