item gets Withdrawable a second time after refund

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

  • If you are a WCFM premium add-ons user, contact us- here
  • Want to know more before buying our add-ons? Send Pre sale queries- here
  • If you are a WCFM free user, please open a support ticket at WordPress.org
  • For WCFM App related queries, reach us- here
From now the forum will be read-only!

Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM › item gets Withdrawable a second time after refund

Tagged: 

Viewing 4 reply threads
  • Author
    Posts
    • August 21, 2019 at 6:27 pm #77668
      CommunityCorals
      Participant

      Hi following case:

      order with 3 line items.

      1. Vendor withdraws 2 line items
      2. Admin refund 1 other line item in backend

      –> Afterwards all 3 line items are available for withdraw again. Could you please urgently check that.

      Please see screenshots.

      BR
      Dominique

      Attachments:
      You must be logged in to view attached files.
    • August 23, 2019 at 6:41 am #77953
      WCFM Forum
      Keymaster

      Hi,

      Well, if you refund item without refund request process then that order’s commission/withdrawal totally reset.

      By default, vendors are not allowed to request refund if any order already withdrawal.

      Please check this – https://www.loom.com/share/715dff8066e74efda2b0e7d60e38be72

      Thank You

      • August 27, 2019 at 2:58 pm #78547
        MarsMars
        Participant

        question: if the withdrawal is requested then vendor cannot request refund correct? if yes shouldn’t this be done only for approved withdrawals .. means if the withdrawal is approved then the vendor cannot request a refund and can request a refund if the withdrawal is a request??

    • August 25, 2019 at 8:53 am #78248
      CommunityCorals
      Participant

      Hi, damn. I thought I read somewhere that admin can also make refunds without a refund request from the vendor. Wasn´t that part of some of your new releases?

      Due to the order listing page issue (Other forum topic) vendor can´t place withdraw requests on my site. That´s why I did refund in backend as workaround. High costs for me to refund and also withdraw to vendor 🙁

      https://wclovers.com/forums/topic/bug-in-order-listing/#post-75872

      Would be great if we could follow up on the bug in order listing to get this resolved. As you see it is a major issue for my business.

      Thanks
      Dominique

    • August 29, 2019 at 2:26 pm #78973
      WCFM Forum
      Keymaster

      Hi,

      if the withdrawal is requested then vendor cannot request refund correct? if yes shouldn’t this be done only for approved withdrawals .. means if the withdrawal is approved then the vendor cannot request a refund and can request a refund if the withdrawal is a request??

      – Yeah right.

      I thought I read somewhere that admin can also make refunds without a refund request from the vendor. Wasn´t that part of some of your new releases?

      – You may do this, but if withdrawal already completed and vendor received payment then that will have no effect on vendor’s order or withdrawal (we have added this option in last update).

      Order listing issue not yet resolve for you? Well, for this I have to check your site! Please share site access here – https://wclovers.com/woocommerce-multivendor-customization/

      Thank You

    • August 29, 2019 at 4:39 pm #79017
      CommunityCorals
      Participant

      Order listing issue not yet resolve for you? Well, for this I have to check your site! Please share site access here – https://wclovers.com/woocommerce-multivendor-customization/

      Thanks!! I send you a notificaton

  • Author
    Posts
Viewing 4 reply threads
  • The topic ‘item gets Withdrawable a second time after refund’ is closed to new replies.