Login Faild: Website Auth Setup Incorrect – Contact Admin – JWT Plugin Inactive

Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM Marketplace – REST API Login Faild: Website Auth Setup Incorrect – Contact Admin – JWT Plugin Inactive

This topic contains 2 replies, has 2 voices, and was last updated by Avatar Sayan Naskar 2 weeks, 1 day ago.

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  • #105738
    Avatar
    MONTASIR AHMED
    Participant

    Hi,

    Please note that I wasn’t able to login to the store manager mobile app despite following below steps:

    1- Already installed and activated WCFM – WooCommerce Frontend Manager, WCFM – WooCommerce Frontend Manager – Ultimate, WCFM – WooCommerce Multivendor Marketplace, WCFM – WooCommerce Multivendor Marketplace – REST API, and JWT Authentication for WP-API.

    2- I configured .htaccess file and wp-config.php according to https://docs.wclovers.com/wcfm-app/

    3- Downloaded and Installed WCFM Seller Mobile App on android.

    4- Tried to login as vendor. But not succeed, and got error showing “Website Auth Setup Incorrect – Contact Admin – JWT Plugin Inactive”.

    Kindly assist!

    Best Regards,

  • #105748
    Avatar
    MONTASIR AHMED
    Participant

    please see attached screenshot for the JWT API, It showing “Untested with your version of WordPress”
    my WordPress version is latest one ()

    Also I checked site health and found the following errors:

    (Site Health Status

    The site health check shows critical information about your WordPress configuration and items that require your attention.
    2 critical issues

    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
    1- The REST API encountered an error:
    The REST API request failed due to an error.
    ERROR: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    2- Your site couldn’t complete a loopback request:
    Loopback requests are used to run scheduled events, and are also used by the built-in editors for themes and plugins to verify code stability.

    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    ERROR: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received.)

    any help please!

    Best Regards,

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  • #106378
    Avatar
    Sayan Naskar
    Keymaster

    Hello,
    I will like to mention that this is a third-party plugin and is the most used JWT auth plugin for WordPress REST API. We have already sent the author an email to test the plugin for the latest version of WordPress. We will update you ones we get back from them.

    But the issues you have mentioned looks like some issues with the CURL request in your server. It will great if you can check with the server admin that the CURL in your server is enabled or not and it is working correctly or not. As you are getting Operation timed out error and 0 bytes transferred I guess CURL is not enabled in the server.

    Thank You.

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