Membership Expiry Email is not being sent out

[Craig]

I have set up a free trial membership as a test and I notice that the email alert to say the free trial has expired is not being delivered.

Please confirm if this function is working on your demo site.

Am I missing a setting?

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[Craig]

Here is the transaction in the Admin Vendors tab showing the account was expired and set to “disable vendor”.

But no email was sent out.

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[WCFM Forum]

HI,

Please go to WCFM Membership Setting -> Renewal Notification – https://ibb.co/kHbHWrw

You had created membership only for 2 days, so you have to set renewal notification on “Before 1 day”

Thank You

[Craig]

Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

Maybe there should be a notification setting specifically for the “membership expired” message just like you have it set for the “Subscription renewal” message rather than having to guess which settings control the “membership expired” message.

Because I don’t think it is clear that the settings set for the “Subscription renewal” message ALSO control the “membership expired” message.

Your thoughts?

[WCFM Forum]

Hi,

Is the “membership expired” message triggers based on the first and second notification setting in the “Subscription renewal” message then? That is the confusing part.

– Notification send to vendors for renew their membership plan, so it’s under “Renewal Setting” section. Now, if vendor do not renew then his plan will become expired.

There has a separate notification setting for “Next Payment”, it works for recurring subscriptions.

Thank You

[Author]

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