Membership Plan not cancelling in PayPal accounts

Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM – Membership Membership Plan not cancelling in PayPal accounts

This topic contains 1 reply, has 1 voice, and was last updated by Avatar Craig 3 weeks, 1 day ago.

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  • #100780
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    Craig
    Participant

    Hi there,

    I’m using Paypal as our payment processor and when a membership plan is canceled through the Vendors dashboard (see attached email confirmation) BUT it doesn’t cancel the payment plan in the actual PayPal account that the vendor used to create the membership recurring subscription payment. See the Screenshot attached.

    This is a continued conversation from a closed issue found here https://wclovers.com/forums/topic/cancelled-memberships/ It looks like this has been resolved for STRIPE but not PayPal.

    please advise
    Thanks

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  • #105224
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    Craig
    Participant

    I have confirmed that PayPal recurring billing is NOT being stopped when a membership plan is cancelled or changed.

    See screenshot of transaction that just happened today from the membership that was cancelled in the post above.

    Is there a plan to fix this?

    With a marketplace with 100’s and 1000’s of memberships this would be a very disastrous missing function.

    I know that when using the WooCommerce “subscriptions” plugin that the recurring payments created buy a subscription are cancelled in Paypal (so it is possible).

    Please advise ASAP as this is am important issue for a membership marketplace.

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