Paid orders coming through as "on hold"

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    • #111749
      Sarah
      Participant

      My vendors are receiving their paid orders coming through as “on hold”. They then have to mark the order as complete. How can I make the order come through as either processing or complete once the order has been paid for?

      I can see an error message which says: Validation error: PayPal IPN response from a different email address (xxx@xxxxxx.com). Order status changed from Pending payment to On hold.

      What is the validation error that is causing it to do this? When I approve the withdrawal requests it all works fine and automatically transfers from my Paypal to their PayPal account.

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