Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Payout/withdrawal query/ issue
Tagged: paypal payouts
- June 25, 2019 at 9:22 pm #69656
testing the whole product transaction process
I have WC paypal plugin set up – Site receives funds and is shown in paypal account (= this stage is working and correct)
Vendor has paypal set as Preferred Payment Method (Settings > payment) and entered a live paypal email address
In vendors dashboard > Orders – order shows as Fees ‘Requested’
Admin – Withdrawal requests shows as a payment (Screenshot attached in next reply to reply as private reply)
But – No funds received in vendors paypal account and still sat at requested in vendors shop dashboard
Pretty sure it is a settings I have not set correctly but need to check with you first in case it is something else
I have Settings – Withdrawal settings – Payment set up – PayPal Client ID and PayPal Secret Key – info entered
I am using LIVE API CREDENTIALS
Under LIVE APP SETTINGS the follwoing is checked – App feature options – Payouts
This information was created by following the WCl guide – info copied from the same paypal account as the one that is used for receiving payments so I know that it is the correct details
All help appreciated
- June 25, 2019 at 9:25 pm #69657This reply has been marked as private.
- June 26, 2019 at 8:19 am #69705
May have found the cause of the issue (Posting in case this helps someone else :))
Paypal – Dashboard – My Account
(Rest API – Account eligibility)
Payouts = Sandbox is enabled
Live = ‘Disabled’
Hopefully this would explain why payouts are not working on the live site
I have phoned paypal technical support who have told me that this is a simple process for them to manually enable ‘payouts Live’ for me but could take up to 72 hours and that they will email me to keep me updated.
I will post back when I receive a response from them
- June 29, 2019 at 7:57 am #70190WCFM ForumKeymaster
Please check at wp-admin -> WooCommerce -> Status -> Logs -> wcfm log -> is any error generated regarding payout?
I think, your PayPal live account “Payout” service not yet enabled!
- June 29, 2019 at 8:10 am #70194
Thank you for taking the time to reply –
Yes you are correct, It took me a while to figure this out
API all set up and sandbox is enabled but live is disabled
I have same issue with Amazon pay and Paypal payouts
Leaving here for others in case of same/similar issue
Live is not enabled as default
Now awaiting both parties to respond to cases raised, Has been 3 days so far..
- July 1, 2019 at 2:42 pm #70570WCFM ForumKeymaster
OK, thanks for the update!
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