Product Variation Image Issues

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    • #132925
      Jasmin Kronewetter


      I have a vendor who has a product with lots of different variations for ‘Style’ and ‘Size’.

      She is assigning different images to the ‘Style’ Variation when uploading/editing her product.

      The problem is, when she saves the product listing, the different applied style images don’t get saved. It always revolves back to her main featured image.

      So for example, she may add different images for 10 different style variations, but then when she saves the product listing, those different images don’t show on her live product listing page. Also when she refreshes the product edit page in her dashboard, her applied changes got lost.

      Could someone please guide me in the right direction what the issue could be and how I can fix it?

      I also noticed that sometimes when I add Linked Products (Up-sells, Cross-sells…) the wrong products are displayed on the live website. For example I may Link “Product A” as a cross-sell, but then when I save, in the product listing it’s “Product B”, not the one I added.

      Thank you.

    • #132976


      Thank you for getting in touch with us!

      Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

      To determine that, please follow this troubleshooting guide:

      Only the site admin would know and your users won’t be affected by this troubleshooting.

      Please let us know if you find the cause.

      Looking forward to helping you.

      Thank You!

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