- March 12, 2019 at 10:23 pm #52342
I cannot edit the profile via the Profile Manager > Personal
It keeps asking for a verification code for the email address – which I have input numerous times. Also if I try to save, it tells me that email address and store description is required when these fields are filled. I tried to erase the email and just start over. It won’t let me. I can erase the other fields
Also, if i try to move on and edit any of the other tabs under the Profile Manager, I can’t, it gives me the same error msg that I get when I try to save the personal tab info.
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- March 13, 2019 at 4:29 am #52363
Well, store description is not a required field.
Hope you didn’t change anything in this template.
Can you pleas give me a demo vendor account to check this!
- March 13, 2019 at 4:39 pm #52458This reply has been marked as private.
- March 13, 2019 at 4:46 pm #52460This reply has been marked as private.
- March 14, 2019 at 4:12 pm #52647
Thanks for the details, we are checking this!
- March 14, 2019 at 6:28 pm #52697
- March 15, 2019 at 12:33 am #52739
As I show in the image I attached, those fields are filled in and then when I try to save, it throws those errors back saying that the fields are required. Well they are filled so I shouldn’t get the error. It won’t let me past it.
Thank you for your help.
- March 15, 2019 at 4:57 am #52757
Please check carefully –
My Image – https://ibb.co/TPHrV5s
These fields are inside “Additional Info” Tab – do you have filled those? I have checked, it’s updating perfectly!
- March 15, 2019 at 4:38 pm #52861
Ok, well I see the additional info menu: which is the last option on the menu list. So it is not the 1st thing that a vendor will fill out, they will start with the personal tab, which is where i am having the problem. Interestingly enough, when I filled in the information in the additional info tab, it took away the store description error i was getting in the personal tab, but doesn’t fix the email error I’m getting. And I don’t know how you got past the additional info tab because I get an error that it wants a verification code… (which it doesn’t send and there isn’t a spot to put it if I had one)
Also, going thru these tabs I stumbled across more typos. Under the verification tab the same address typo and suite typo is there – you need to add a d to address and an e to suite and under the membership tab you need to remove the s from infos, 😀
Thank you so much for your help!