Refund section not visible in costumer area

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Refund section not visible in costumer area

Viewing 17 reply threads
  • Author
    Posts
    • October 12, 2018 at 7:27 am #33842
      Alexandru
      Guest

      Hello,

      Refund section for costumer is not visible – i use Shopkeeper – eCommerce WP Theme for WooCommerce.
      The refund feature is enabled.

      How to fix it?

      Thank you!

    • October 12, 2018 at 8:13 am #33852
      WCFM Forum
      Keymaster

      Hi,

      Kindly check this – https://ibb.co/fada3p
      Be sure, you have enabled “Refund by Customer?” option.

      Between, what is order status?

      Thank You

    • October 14, 2018 at 7:34 pm #33993
      inspire
      Participant
      This reply has been marked as private.
    • October 15, 2018 at 7:08 am #34022
      WCFM Forum
      Keymaster

      Hi,

      I will definitely check this.

      But first please be sure those orders are not in these statuses – ‘failed’, ‘cancelled’, ‘refunded’, ‘pending’, ‘on-hold’

      Thank You

    • October 15, 2018 at 12:44 pm #34041
      inspire
      Participant
      This reply has been marked as private.
    • October 16, 2018 at 2:35 pm #34114
      WCFM Forum
      Keymaster

      Hi,

      I will definitely take a look at it

      But, access is not working for me. Can you please re-check!

      Thank You

    • October 16, 2018 at 3:05 pm #34127
      inspire
      Participant
      This reply has been marked as private.
    • October 17, 2018 at 1:47 pm #34183
      WCFM Forum
      Keymaster

      Hi,

      Can you please give me that text customer details as well.

      Thank You

    • October 17, 2018 at 1:56 pm #34187
      inspire
      Participant
      This reply has been marked as private.
    • October 17, 2018 at 1:58 pm #34189
      WCFM Forum
      Keymaster

      HI,

      Sorry, my fault.

      I am asking for “test customer” account where you have orders but “refund” button not visible.

      Thank You

    • October 17, 2018 at 2:04 pm #34191
      inspire
      Participant
      This reply has been marked as private.
    • October 17, 2018 at 3:34 pm #34203
      WCFM Forum
      Keymaster

      Hi,

      What is password for this user?

      Thank You

    • October 17, 2018 at 4:20 pm #34210
      inspire
      Participant

      TouD1100:(

    • October 17, 2018 at 4:21 pm #34211
      inspire
      Participant
      This reply has been marked as private.
    • October 18, 2018 at 4:56 pm #34325
      WCFM Forum
      Keymaster

      OK fine, i am checking.

    • October 20, 2018 at 3:12 pm #34430
      WCFM Forum
      Keymaster

      Hi,

      Sorry for the delayed update.

      “JL Product Review” – this is the plugin which totally corrupt default WC Orders view.

      With that plugin view – https://ibb.co/mGLh0f

      Support and Refund both options are there as it should be.

      If you want to use that plugin then please contact plugin’s author and ask them not to destroy WC default view.

      Thank You

    • October 24, 2018 at 6:57 am #34704
      inspire
      Participant

      Hello,

      Thanks for helping.
      Last question on this topic – the Refund Section must be visible also for store vendor, am i right? Now is visible just for admin. How to make it visible fot store vendor, i guess is something from capabilities.
      Same about Followers – how to hide this section for store vendors?

      Thanks!

      Alexandru

    • October 25, 2018 at 3:48 am #34874
      WCFM Forum
      Keymaster

      Hi,

      Refund Section – it’s for approving any refund requests, now Admin is only allow to do so. Refund amount not processed automatically, it’s a manual process and admin only can do that. So this section is available only to Admin, it will not helpful to vendors. Vendor may off course check their refunds from Ledger Book.

      Followers – do you want to disable this from module or just want to hide from vendor dashboard?

      Thank You

  • Author
    Posts
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