Refunding issue

[d-n-13]

Hello wclovers,

refunding works great,

1- Vendor can request a refund and admin accepts and pay the customer. Only if vendor didn’t get paid yet.
2- If vendor gets paid then he need to change status to refunded and pay the customer back himself.

But there is a 3rd case with an issue.

3- Customer pay with online gateway visa/credit card, admin doesn’t click on refund button but go to order details then change status to refunded. Now it will show that :-

A- Vendor is unpaid
B- It won’t generate refund request, so admin won’t know about it.

So it’s like a lost money that needs to be investigated manually and deeply to manually fix it, the problem is that this problem is easily generated.

Workaround :-

1- Maybe hide refund status and it only shows if the vendor is paid/requested withdrawal (not the refund request button)
2- Or, make changing refund status generate a new refund request if the vendor did not get paid yet/did not request withdraw yet
3- or, any way you think is best

Thank you

[WCFM Forum]

Hi,

I understand your concern.

1- Maybe hide refund status and it only shows if the vendor is paid/requested withdrawal
– I think this will be most relevant solution for this.

Thank You

[Author]

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