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Registration Emails not going through

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

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From now the forum will be read-only!

Viewing 5 reply threads
  • Author
    Posts
    • #126576
      Jordan Levy
      Participant

      Hey,

      So instead of having my clients sign up VIA registration, I am adding them as vendors myself.

      The first 2 test vendor profiles I made received email registration / new account information that provided their username and gave them a password. It also provided a link that directed them to the log-in page on the site.

      Unfortunately, I just set up an additional 6 profile accounts that seem to have not received any email notification, even in spam.

      Can you please advise on this issue?

      Thank You!

    • #126595
      Sushobhan
      Keymaster

      Hi,

      Thanks for getting in touch with us!

      Go to WCFM admin dashboard >> Settings >> Notification Manager and from there check if New Store notification is enabled or not.

      Please keep install this plugin and be sure mails are generated or not? https://wordpress.org/plugins/wp-mail-logging/

      Thank You

    • #128369
      Jordan Levy
      Participant

      Installed the plugin and see that no emails have been sent / recorded.

      Also made sure notifications manager is set to the correct settings……Still not seeing any emails sent out to vendors regarding new store notifications.

      Can someone please advise further on this? I tried responding VIA email and have not gotten a response back after 3 reply / follow up attempts.

      Thanks!

    • #128378
      Sushobhan
      Keymaster

      Hi,
      Forum notifications emails are sent from noreply email account. You have to send you replies from within the topic. Otherwise we won’t get it.
      Would you be comfortable sharing a temporary backend access of your site, along with site url, to debug this further?
      When sharing the access, please don’t forget to mark the reply as private.
      Thank you!

    • #128379
      Jordan Levy
      Participant

      Can we switch to email rather than posting on this forum?

    • #128387
      Sushobhan
      Keymaster

      Sorry, we prefer forum, as it would help others to find the solution from similar previously asked questions. Thus I would request you to continue the discussion here. But please don’t share any sensitive information without marking the reply as private.
      Thank You!

Viewing 5 reply threads
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