Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Registration Emails not going through
- This topic has 5 replies, 2 voices, and was last updated 3 years ago by Sushobhan.
- May 4, 2020 at 8:34 pm #126576
So instead of having my clients sign up VIA registration, I am adding them as vendors myself.
The first 2 test vendor profiles I made received email registration / new account information that provided their username and gave them a password. It also provided a link that directed them to the log-in page on the site.
Unfortunately, I just set up an additional 6 profile accounts that seem to have not received any email notification, even in spam.
Can you please advise on this issue?
- May 4, 2020 at 9:03 pm #126595
Thanks for getting in touch with us!
Go to WCFM admin dashboard >> Settings >> Notification Manager and from there check if New Store notification is enabled or not.
Please keep install this plugin and be sure mails are generated or not? https://wordpress.org/plugins/wp-mail-logging/
- May 8, 2020 at 3:46 pm #128369
Installed the plugin and see that no emails have been sent / recorded.
Also made sure notifications manager is set to the correct settings……Still not seeing any emails sent out to vendors regarding new store notifications.
Can someone please advise further on this? I tried responding VIA email and have not gotten a response back after 3 reply / follow up attempts.
- May 8, 2020 at 4:22 pm #128378
Forum notifications emails are sent from noreply email account. You have to send you replies from within the topic. Otherwise we won’t get it.
Would you be comfortable sharing a temporary backend access of your site, along with site url, to debug this further?
When sharing the access, please don’t forget to mark the reply as private.
- May 8, 2020 at 4:23 pm #128379
Can we switch to email rather than posting on this forum?
- May 8, 2020 at 4:33 pm #128387
Sorry, we prefer forum, as it would help others to find the solution from similar previously asked questions. Thus I would request you to continue the discussion here. But please don’t share any sensitive information without marking the reply as private.
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