request for clarity on refund if order via stripe split

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

  • If you are a WCFM premium add-ons user, contact us- here
  • Want to know more before buying our add-ons? Send Pre sale queries- here
  • If you are a WCFM free user, please open a support ticket at WordPress.org
  • For WCFM App related queries, reach us- here
From now the forum will be read-only!

Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Feature Request › request for clarity on refund if order via stripe split

  • This topic has 1 reply, 1 voice, and was last updated 5 years ago by Unai.
Viewing 1 reply thread
  • Author
    Posts
    • February 2, 2019 at 2:57 am #46246
      dean
      Guest

      on the new stripe feature of split payment, what happens if the vendor has to refund the user? If the vendor requests refund request they have already been paid by the customer so won’t require funds from admin. So therefore do they see an error notification e.g. “you have received funds for this order, please refund user via..”

    • April 10, 2019 at 6:59 pm #57196
      Unai
      Guest

      I would like to know about this too.

      If a split payment method is enabled, then vendors should have to deal with the refunds, not the admin, since they money that should be being refunded is in their possession.

      Making us Admins responsible for refunds when a split payment method is on use is just really not useful. We shouldn’t have to be paying the refunds out of our pockets and then chasing vendors down, hoping that they will transfer the money back to us so we don’t lose any.

  • Author
    Posts
Viewing 1 reply thread
  • The topic ‘request for clarity on refund if order via stripe split’ is closed to new replies.