Reverse or No Withdrawal Payment Methods not working

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Reverse or No Withdrawal Payment Methods not working

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  • Author
    Posts
    • October 3, 2019 at 4:06 am #84842
      fernandobrenes
      Participant

      Hi Team,

      I have the following issues related to PayPal Direct Payment

      First One:
      I have set the following options in Reverse or No Withdrawal Payment Methods:

      https://ibb.co/PG9VzLq

      I’m using the plugin: Direct PayPal Payment

      So it’s my understanding that if a customer pays directly to the vendor using the payment method: “PayPal o Tarjeta de Credito”
      https://ibb.co/yXRDG8f

      Then from the WCFM Admin -> Withdrawal – > Withdrawal Requests, I shouldn’t see any Withdrawal request for the order only a Reverse Withdrawal. Right now I see a Withdrawal Requests and also a Reverse Withdrawal for the same order which seems to be wrong:

      https://ibb.co/dKSfBm4
      https://ibb.co/D52pvKv

      I shouldn’t have to approve any Withdrawal request only the Reverse.

      Second Issue:
      – In the Reverse Withdrawal view you see Commission: $11.80 / Balance: $1.50
      – That’s wrong, the vendor actually gets: $11.80 and my commission is $1.50

      Third Issue:
      – As mentioned I’m not receiving any payment, all the payments goes to the Vendor so assume that I missed a payment from a vendor, how can I disable or deactivate the store until they pay my commission? The can continue selling without a problem and without paying the corresponding commission to the Admin.

      Thank you!
      Best Regards

    • October 3, 2019 at 10:15 am #84876
      mrperez
      Participant

      Following

    • October 11, 2019 at 10:50 am #86183
      WCFM Forum
      Keymaster

      Hi,

      Kindly show me your “Withdrawal Setting” screenshot.

      – In the Reverse Withdrawal view you see Commission: $11.80 / Balance: $1.50
      – That’s wrong, the vendor actually gets: $11.80 and my commission is $1.50

      – What’s wrong in this? Balance $1.50 is amount to pay in reverse by vendor to Admin.

      – As mentioned I’m not receiving any payment, all the payments goes to the Vendor so assume that I missed a payment from a vendor, how can I disable or deactivate the store until they pay my commission? The can continue selling without a problem and without paying the corresponding commission to the Admin.

      – Reverse payment is a manual process, so we can not track whether it’s already paid or not! You may offline vendor’s store in such situation.

      Thank You

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